Category Archives: Marketing/Branding

Tweaking Facebook

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Use the Like, Luke.

I am — at least, I was — a Knowledge Management professional. It’s what I did for over a decade at Rocketdyne, starting when it was a business unit of The Boeing Company, up through my retirement from Pratt & Whitney Rocketdyne, a division of United Technologies. Pratt & Whitney paid for me to earn a Masters Degree in KM online from CSUN’s Tseng College. It’s such an exclusive degree they don’t offer it anymore. :)

I mention this because it affects how I share information, especially here on my blog. One of the tenets we tried to drill into people’s heads, and follow ourselves, was to avoid reinventing the wheel. That is, make it a habit to reuse information and knowledge that’s already been won at some cost to one or more individuals and the organization in which it was produced. This means, among other things, I am not interested in rewriting what others have written, while adding my own twist to it. This doesn’t apply when how I perceive an issue is substantially different than others, but it does when I’m sharing things I mostly agree with.

Yesterday and today brought me two great, and related, examples of things that need sharing and for which there’s little for me to do than announce them. The first I will actually place second, below, as it’s the subject of the second, which is a post by Dennis Howlett, which he published today in diginomica. What Dennis discusses is a Google Hangout Robert Scoble conducted, wherein he described what he has learned in thousands of hours of tweaking Facebook’s algorithms — primarily through his educated use of lists, likes, shares, etc.

Both Dennis and Robert are still far more embedded in the business world than I am and, rather than attempt an explanation through my eyes, I want to leave it to both of them to help you out. If you are using Facebook for your business or profession, or even if you just want to have a much better experience when using Facebook personally, I suggest reading the post and watching the video, which I am also including here. As Dennis points out, Robert is very generous with sharing his knowledge, something this KM pro really admires. You really should take advantage of it.


The Crowd, The Cloud, & Working Out Loud

A couple of years ago, in response to a request from the Simi Valley Chamber of Commerce, I conducted (as I recall) twice-monthly seminars on the use of social media for small businesses. They were called “Facebook Fridays” and you’ll never guess what day of the week we held them on. They started out as presentations on various aspects of the technology and the philosophy behind their use. However, after a short while it became clear that people had lots of specific questions they wanted answered. In response, I changed the nature of what I did and started each session off by opening it up to questions.

It worked quite well for nearly a year but, toward the end, attendance dwindled and I grew somewhat weary of doing the necessary preparation and having to show up twice a month. The Chamber found someone else willing to continue the work and I moved on. By that time I was becoming disenchanted with the direction I had chosen to attempt building a useful business and was looking to other areas of endeavor as well.

Recently, I had lunch with the CEO of the Chamber and we decided it would be useful for me to bring back what I had done before, the difference being the subject matter would be a little less focused on marketing and a lot more focused on business model, business process, technology, and cultural transformation. Today was the first of what I hope will be many such events.

I used a vehicle I have not used before to conduct this 50 minute webinar – Google Hangouts on Air. I’m not sure it’s the best way to conduct something like this, but viewership is unlimited and the session is both recorded and automatically placed on my YouTube Channel. I’m embedding the session below. This really was somewhat of an experiment and the subject was quite broad. I’d love to get some feedback. Don’t be shy now.


What Is Decision Intelligence?

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World Modeler adds a Systems approach to Project Management

In my last post I took a stab at defining, and explaining, the concept of Decision Intelligence. I’m willing to bet you’re going to be hearing a lot about it in the not-too-distant future. So you don’t have to click back and forth, I’ll copy over what I wrote about it in that post:

This is the term Quantellia now uses to describe what it is we do. NB – The term is not “Decision Analytics”; there’s a reason for this. Perhaps it is best understood when one looks at a part of how decision modeling is accomplished. Part of the raw material available today for making decisions is what we call “big data”. There’s an awful lot of attention being paid to the field of predictive analytics, which uses big data as its raw material. We at Quantellia prefer the term predictive intelligence. This is because predictive analytics uses past performance (data) to project trends into the future. We like to think we take the concept a bit further.

While we believe analytics are useful and important, they lack the dimensions of human knowledge and understanding that can more completely predict how the past will play out in the future. A subtle distinction? Perhaps, but I find it a valuable one. Unless we’re talking about the future activity of a machine designed to perform a very limited set of instructions or actions, our activities involve human understanding, emotion, and interpretation. There are times when these attributes can dramatically change the course of an organizational effort, rendering previous decisions moot or, at best, only partially useful or correct.

By providing a method whereby human understanding, intuition, and wisdom can be incorporated into the decision model itself, we believe we can more intelligently predict the future. We are well aware there is no such thing as infallibility. However, we also know the more useful and actionable information and knowledge we have available to understand what has happened − and is likely to happen − the better our decisions will be.

Now, having had some time to think about it – it’s been over a month since that post -and having discussed it a bit with Quentellia’s Chief Scientist, Dr. Lorien Pratt (@LorienPratt), I’d like to add a little something to both the definition and the description of what World Modeler has to offer. Keep in mind, as with many things, perhaps even more so with something truly emergent and reasonably new to my experience, both my understanding and my ability to explain are evolving; developing structure and nuance as I learn more theory and encounter more examples of real-world situations.

I consider systems thinking, or the ability to see systems — and systems of systems — as the most effective way to understand what is happening within any one or more of those systems, as well as have a chance at affecting the outcomes of the ones designed to produce value and realize valuable results or consequences of their workings. The more elements of a system that can be modeled, the more likely you will be able to understand downstream effects of your decisions, and the more likely you are to see the unintended consequences of actions before you take them.

Here’s where Quantellia’s World Modeler™ excels as a decision modeling — and making — tool and enabler. Consider Predictive Analytics, the practice of extracting information from existing data sets in order to determine patterns and predict future outcomes and trends. PA usually returns fairly simple, pairwise relationships, e.g. these customers in this demographic, with this amount of revenue, etc. are likely/not likely to churn or devoting a certain amount of energy to customer retention is likely to affect/not affect customer churn.

World Modeler, on the other hand, allows you to create a highly complex systems model. This means you can look at numerous elements and their interrelationships to see how they work together, e.g. customer characteristics, customer retention efforts, likelihood to churn, total customers, revenues, and even business rules that might have to be taken into consideration if certain levels of activity are reached. Furthermore, when you don’t have data for one or more of these elements, you can use human expertise, the tacit knowledge of your employees or the group to fill in the gaps. When you have real data, if you later are able to gather it, you can then plug it into the model and continue going.

One more thing. World Model is a highly flexible, iterative navigation mechanism. It allows you to predict without complete or perfect knowledge, then pivot and change the model as new and/or different knowledge, information, and data are gathered or encountered. You can do this repeatedly over the course of months or years, whatever’s necessary to help you make the best decisions for achieving your desired outcomes. So success doesn’t depend on long-term predictions. Rather, it depends on navigation and alignment between the organizations systems, processes, and the humans that employ them.

Now . . . having learned all that, aren’t you interested in seeing how this tool works? You can get a free evaluation copy and all you’re giving up is a little contact information. There’s no obligation. Click on this the link to download a fully-functional two-week evaluation copy of World Modeler. Give her a Whirl(d)!


Changing My Game

While I have written a little bit about one of the new endeavors I have set out to pursue (here and here), I haven’t really done much to explain what it is I’m doing with decision modeling and my work with Quantellia LLC. I am in the process of writing a post about some of the concepts I’ve been looking into and learning about, but it won’t be ready for a while, as I have more studying and research to do.

I do, however, have the ability to share some of the material I’m learning from, as Quantellia has produced a significant number of videos and recorded webinars. This one is the one I usually send to prospects. While it is the oldest, it’s also one of the shortest and still conveys the essence of what Quantellia, and it’s product World Modeler, can do for a business or organization facing complex decision-making.

So . . . I’m not sure if I actually announced it here on my blog, but as of the beginning of this year I have become a referral partner for Quantellia. In my opinion they have not only a superior product, but a superior mindset regarding how decisions are made. As a systems thinker I am keenly aware of the value in a long-range, strategic, informed approach to deciding how to proceed and to keeping track of what’s happening, always being prepared to take a different path if circumstances warrant it. I believe the people of Quantellia do exactly that and that World Modeler is a tool that makes it much easier to accomplish.

If you have an important, complex decision to make you need to understand how decision modeling works. As Dr. Pratt says on the video, you can model many decisions using paper and pencil, but you can’t do a good job of it without understanding how to “engineer” the decision using more than just analytics and predictions based on them. You need to use “Decision Intelligence”. Quantellia can help, which means so can I. Please let me know if you’re interested in discussing your specific needs. I’d be happy to set up a teleconference to see if we can help. Thanks.

PS – I’m going to share more of these videos here, but you can see them all for  yourself at Quantellia’s YouTube channel, located here.


Google Glass and ALS

It’s been said the eyes are windows to the soul, and most of us can recognize much from looking into another’s eyes. We can sometimes communicate intricate thoughts and feelings through our eyes. Imagine, though, they were your only window to the world; the only method by which you could communicate, with anyone. Further, what if you were in a position where it was nearly impossible for you to initiate a conversation and, therefore, unless you had a way to get someone’s attention, you had to wait for others to anticipate your needs? Worse yet, once anticipated, that other person would have to use a method requiring them to initiate nearly every aspect of the conversation.

This is precisely the situation for thousands of people suffering from ALS (Amyotrophic Lateral Sclerosis, also known as Lou Gehrig’s disease), MS (Multiple Sclerosis), TBI (Traumatic Brain Injury), or any one of several other conditions that result in the inability to move and talk . . . or write . . . or use sign language.  All they can do is acknowledge your greetings or answer your questions with a wink, perhaps a nod. How would you communicate?

Recently, I had the opportunity to meet someone in that position. His name is Ismail Tsieprati, and he is one of the longest-surviving sufferers of ALS, having had the disease for thirty years. I first met Ismail’s caregiver and wife, Cheryl, at a local Chamber of Commerce networking breakfast. She had recently left a long-time position in corporate training and was looking to establish a web-based business as a training consultant. She asked if I could help her promote her business through social media, and also suggested she help turn some presentations I had done into webinars. I agreed, and we worked together for a short while. As life would have it, before we could finish she was offered a full-time position in corporate training, and I was coming to the painful realization I had been chasing a pot devoid of gold.

We trekked off on our separate trails, as casual business relationships often do, but we remained in occasional contact, through Facebook and comments Cheryl would make in response to one of my sporadic blog posts. One of the several projects I had been working on was editing and proofreading a book – Age of Context – authored by Shel Israel, a longtime author and tech journalist, and Robert Scoble, an authority on bleeding-edge technology and startups.

Toward the end of the project, I was given the opportunity to invite a number of friends to read an early, limited release of the book. In exchange, I asked them to provide an honest review on Amazon.com. Since Cheryl had been one of the people to occasionally comment on my blog, I thought of asking her to read and review the book. She was an excellent prospect because she is not a techie and readily admits to being somewhat befuddled with technology.

It turned out to be a good choice, in more ways than one. Cheryl was one of the few people, of the many to whom I sent a link to the early release, who took the time to write a review—a thoughtful, useful review at that—not merely a quick stab at providing an obligatory yay or nay. She also was hit between the eyes with some of the stuff she read about. Particularly relevant to her was Google Glass. Shel and Robert had devoted an entire chapter to it, and there were numerous references as well throughout the book. I’ll let her explain, in this excerpt from a chapter of the book about their 30-year journey with ALS she and Ismail are working on:

“The greatest fear for people living with ALS is there will be a day when they become “locked in” – so completely paralyzed in the late stages of the disease that even the simplest of muscle movements have been stolen from them and they will be unable to communicate in any way with the outside world.  Those who are “locked in” survive in complete isolation.  They can see and hear everything around them, comprehend everything, think complex thoughts, experience joy, sorrow, and pain, and yearn to communicate with their loved ones and caregivers – to express their feelings, their discomfort, and their desires, but they are hopelessly trapped inside their bodies with no way of communicating with anyone.  For Ismail and me, as well as for others with ALS and their families, overcoming communication barriers and fighting off the “locked in” syndrome is a lifelong battle; an absolutely essential one.  After all, Ismail loves to talk, and he has a lot to say.  He’s not going to let ALS or anything else shut him up!”

                            – Tears, Laughs, and Triumphs: A Thirty-Year Journey with ALS

What struck Cheryl was the knowledge that Glass could recognize eye movement. She was very excited about the possibility of making eyeglasses with eye gaze technology available to Ismail and people in similar situations. Current eye gaze augmentative communication technology involves much larger and more complex systems, which require careful placement and frequent adjustment. Cheryl wanted to talk about it, and I wanted to know more. We met for coffee and, after a bit of discussion, I told her I’d like to write about their situation. We decided I should meet Ismail to better understand his world and I was invited to their home.

Ismail and Stephen Hawking - August 14, 1992

Ismail Tsieprati with Stephen Hawking, Peninsula Hotel, Beverly Hills, California, August 14, 1992
Photo by Lynn Klein

I had mixed emotions about the upcoming meeting. I was to meet Ismail for the very first time, and I was somewhat nervous about the prospect. I had never met someone with ALS, and mostly knew about it through the story of baseball legend Lou Gehrig and one of my favorite theoretical physicists, Steven Hawking.

Cheryl had invited me to lunch. After meeting Ismail and talking to him and Cheryl about this post, I sat down at the dining room table while Cheryl went into the kitchen briefly to dish up the meal and bring it out for us to enjoy. In doing so, she left me sitting alone with Ismail. The silence was deafening. I felt extremely uncomfortable, as I was struggling with how to approach this unique (for me) situation. I had never communicated in this fashion before and it was awkward.

I hadn’t learned the process Ismail and his caregivers use, which involves what they call a “spelling chart”. Ismail can initiate communication in only two limited ways. One is by grinding his teeth, which ensures getting Cheryl’s or his other caregiver’s attention, provided they’re within earshot. The other method is to modulate his breathing so as to trip the alarm on his ventilator. This works at a greater distance than tooth grinding, but likely is more stressful on Ismail.

Once Ismail has someone’s attention, he communicates by using his spelling chart. Everyone who communicates directly with Ismail has memorized this chart, which appears below. Since the chart is in everyone’s head, there is nothing to carry around, set up, or adjust. It’s a quite simple and efficient system, but it’s time consuming and requires patience. This is how it works: The alphabet is divided up into six rows.  Row number 1 is “A-B-C-D,” row number 2 is “E-F-G-H,” and so on. The person talking to Ismail calls out the number of each row of letters until Ismail blinks to select the number of the line containing the letter he wants to use. The person then calls out each letter in the selected row, until Ismail blinks again to select the letter he wants. The person then starts all over again, calling out numbers of rows, then numbers or letters, as Ismail builds words, then sentences, then paragraphs. If Ismail selects number 7, he’s telling the person it is the end of a word or a paragraph.  If he selects number 8, he wants to give the person a number or a date. People can also ask him “yes” and “no” questions. One blink means “yes,” and two blinks mean “no.”

Spelling Chart used for communication

Spelling Chart used by Ismail and his caregivers for communicating.

There are other methods of communication available to people who cannot speak or use their hands. For example, years ago Ismail wrote a screenplay by using an infrared switch attached to his glasses that he operated by blinking his eye.  The switch triggered the selection of letters and numbers on an alphabet grid displayed on a computer monitor. The design of the chart was similar to the one Ismail and his caregivers use today.  Scanning technology highlighted letters one at a time to allow the user to select one. The program had word prediction, which made sentence-building faster, and a voice synthesizer that could speak words he typed or had programmed into the system.  The software program and voice synthesizer were similar to those used by Stephen Hawking.

Since Ismail’s eye blink may eventually grow too weak to be a reliable method of communication, eye gaze is the technology that provides hope for the future for him and others like him.  He has been practicing with an eye gaze system that is a communication device, speech generating device, Windows XP computer, and environmental control unit, all in one. The system allows Ismail to select letters and numbers by gazing at them for a programmable pre-set number of seconds. He can also select icons or images that trigger a voice synthesizer to speak words and sentences for him. The system also has the capability of accessing Windows and the worldwide web. But Cheryl says that Ismail becomes tired after practicing with this system for only a few minutes and grows frustrated trying to navigate around its screens.  It takes time to set up the equipment and reposition it properly every time he moves from one place to another, so the device is bulky and time-consuming to use except for those times he’s sitting in one place.  Although it’s possible to attach the unit to his wheelchair with a special bracket, the machine still needs to be moved out of the way during transfers, then readjusted again.

Enter Glass. What if it had the same total eye-gaze control capabilities that Ismail’s bulkier, less user-friendly equipment has? What if a complex communication, web-surfing, environmental control system could be worn in a pair of eyeglasses and operated by the movement and gaze of an eye? Since Glass contains a built-in display, there would no longer be a need for the much bulkier external devices that are currently used.

“My eye gaze equipment can be slow and tiring,” Ismail says.   “It is difficult and time-consuming to use. I hope there will come a day when technology will improve for many people like me who are paralyzed but want to continue to talk to the world. I hope that day comes soon.”

The question now is not if, but when. It’s also a question of priorities, I suppose. I’m not sure if Glass has the capabilities Ismail and others require, but it surely won’t be long before they’re realized. The other question is, are there developers who have both the skills and the desire to create such an app. Also, Glass is not the only device that can provide the necessary functionality. In addition to wearables like Glass, there are companies working on interpreting brain waves. Emotiv is one of them and they are working on a device called Epoc that currently provides limited capability. Right now, they are concentrating on game playing and some forms of gross manipulation, but it shouldn’t be long before their system (and others like them) become more sophisticated. They are also licensing an SDK for people who wish to write their own systems.

If you have any interest in this kind of thing, there are some golden opportunities out there. Perhaps there isn’t a fortune to be made, but the possibilities of helping tens of thousands of people live more productive and engaged lives despite severe disability are immense and will be, I have no doubt, enormously satisfying.


I Review Age of Context: A Must Read

Age of Context Cover

I’m not in the habit of reviewing books, but I have a special interest in this one, not merely because I played a role in its production, but because of what the book means to us culturally and economically. What follows is the review I posted on Amazon.

I have long been enamored of the concept of Systems Thinking, which holds (among other things) that systems cannot be understood absent their context, the interrelationships of components within each system and with other systems of which they are a part (or are a part of them). In my career I have often heard it said “context is king.” I am predisposed to look for the contextual interrelationships in all things I attempt to understand.

It was nearly a year ago when Shel Israel posted a request for help on Facebook. He was looking for people who could serve as fact-checkers for his and Robert Scoble‘s new book. At the time, I responded and suggested I could serve as his proofreader. He accepted. Thus began a wonderful adventure. Soon I was proofing Shel’s columns in Forbes (q.v.) under the general title “The Social Beat”. Most of them were portions of what would become the chapters of this book “Age of Context”.

Since that time, I have proofed nearly every column he’s written related to the book, as well as each chapter that ultimately became this wonderful book. I also outlined at least six of the chapters for the authors to use in interviews and at speaking engagements and, toward the end, ended up checking each hyperlink and compiling them into a single document.

I bring all this up in part to reveal what surely has the appearance of a conflict of interest in my recommending you purchase and read this book. However, the greater part of what I’m revealing is how thoroughly it moved and excited me. I will admit to being a techno-geek, and I am naturally drawn to shiny new things. I am somewhat prejudiced. However, Robert and Shel have carefully scoured the tech world and now present their findings and conclusions, and many of them should fairly knock your socks off. I can’t tell you how many times I practically came out of my seat as I was reading about their discoveries. It made it hard at times to do my job. Frequently, I wanted to add my own comments to what they were explaining. I somehow managed to contain my excitement. It’s their book, after all.

In “Age of Context” you will find dozens and dozens of applications and approaches that seek to more completely understand, and integrate into, various aspects of our lives. Whether in the home, at work, or at play; whether in their approach to health, recreation, designing and building cities, or marketing product intelligently, Robert and Shel bring together (put into context, if you will) what these developments mean and how they can — and most likely will — improve our lives. They also recognize, and in no way gloss over, the important issues of privacy and safety many of these developments raise.

Yes, I am somewhat prejudiced. However, I feel quite safe in saying this is an important book. I don’t care for the term “futurist”, but I’d like to think I can recognize some of the next big things. There are a lot of them in this book. You owe it to yourself to understand the coming storm of innovation and change the authors so presciently offer.

Buy it at Amazon
My Review on Amazon


What Goes Around . . .

It’s been nearly three years since I “retired” from Pratt & Whitney Rocketdyne. I’ve been through several iterations of “What do I want to be when I grow up” and I think my latest incarnation is actually working! I’ve given myself until the end of this year for it to prove out to be a viable trajectory, at least for a few more years while I still have to tend closely to my children. You can read my most recent self-assessment/self-promotion at LinkedIn.

Additionally, some of the seeds I planted a while back may be sprouting, which would be really satisfying and might steer me comfortably toward another line of work I can enjoy.

It seems understanding Social Media’s role, both inside and outside the corporate firewall, wasn’t a terribly interesting subject for most organizations and, despite my zeal, I couldn’t get the traction I needed to do what I thought made sense. Equally, at least here in Simi Valley, small businesses have had a very hard time – as a whole – seeing how social can be used to promote their business or organize their work a little more effectively. I need to say . . . there were lots of opportunity for being a charlatan and raking in some dough or for doing something I didn’t really enjoy just to make money. I’ve chosen not to follow those paths, so the challenge has been finding – again – who and what I want to be or, more accurately, continue becoming. Being frugal’s been kind of important as well. :D

It’s important to note there are lots of large organizations who recognize the value of social for reaching out to, and communicating with, their current and potential customers. There are fewer, in my estimation (disclosure: I have not researched the numbers. I have, however, been observing for a long time) that appreciate the value of social to build community inside the firewall, let alone in the space they share with their suppliers/vendors.

At any rate, I haven’t given up entirely and I was gratified to be contacted by someone who interviewed me on the subject nearly 2 years ago. He asked if the audio could be used in a couple other blogs and sent me a link to it. Frankly, I had completely forgottenI did the interview. Also, inasmuch as I am now doing some editing/proofreading professionally, I was a tad dismayed to read the copy that accompanied it, and I’ve asked for the opportunity to proofread these new publications prior to publication. I don’t believe I  had that opportunity with the first publication, which can be found here. Below is the Vimeo audio file with my interview. I don’t think I made a fool of myself. I’m hoping I actually make more sense today than I did back then. I’m gratified Dustin felt it was worthy of being repeated.

PS – I may no longer be a Chief BooMillennial Officer, but I do think I’m still an Emergineer and definitely a Serendipity Wrangler.


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