Tag Archives: Learning

The University of Twitterville

I joined Twitter on March 2, 2008; 1678 days ago. I know this because I asked the Internet when I joined. I kind of remembered, but wanted to be sure. I just typed into Google “When did I join Twitter?”. Actually, I didn’t have to finish my sentence. Google finished it for me. I was presented with the following link, http://www.whendidyoujointwitter.com/. I put in my user name and in less than a second I had my answer. A short while later I remembered HootSuite knows when I joined and shares that info quite easily as well. Oh well. It’s good to have choices, eh?

University of Twitterville

The University of Twitterville

At the time I joined I was working for a rather large aerospace company (Pratt & Whitney Rocketdyne, a division of United Technologies), where I had been a member of the Space Shuttle Main Engine team for nearly twenty years. My job at the time, which had changed considerably over the years, was to seek out new technologies for communication and collaboration and determine if we could use them internally to our advantage. I don’t recall when I tweeted for the first time and I just tried a whole bunch of applications which purport to reveal that initial tweet, but none of them can handle the number  I’ve made (18,036 at the moment). My recollection, however, is that it took me nearly six months until I was able to figure out a use case that made sense.

I was never interested in following celebrities and I wasn’t interested in small talk. I was looking for how Twitter could be used for a business to help its people get their work done efficiently and effectively. I think one of the first actual uses I encountered that impressed me was my discovery the team preparing one of the Shuttle Orbiters for its next launch were using it to share status updates in real-time. I had been part of teams that had “stand up” meetings every morning to update each other on the previous day’s activities. These were hugely wasteful exercises made necessary by the limited communication capability at the time. There were many days when only 20% or less of the team needed to be at the meeting, but there was no way to know that until it was over.

With Twitter, I imagined the NASA team being able to follow each other and share their status immediately. The value to this could be, in my estimation, enormous. For instance, if a team member was offsite picking up an item that another member of the team needed to continue working on a particular task, the knowledge that it would be available in four hours could allow them to start a task, knowing that the upstream portion of it was now complete or that a needed component for finishing that task was on its way. There are all kinds of scenarios where not having to wait until the following day saves time. There’s also something to be said merely for the value of one-to-many communication capabilities, which is one of the many value propositions of Twitter.

Unfortunately, I could never get anyone at Rocketdyne to experiment with Twitter as a communications tool, so I had to look for another use case; one that benefitted me but might have broader implications as well. So here’s what I, personally, got out of Twitter and why I think it is so valuable. One of the first people I started following was Tim O’Reilly (@timoreilly). He had written what I found to be the seminal paper on the transition in the Internet from a one-way, broadcast medium to a multi-path, participatory medium. It was entitled “What is Web 2.0“, and reading it had been one of the more enlightening reads of my career. If you haven’t read it, I recommend it highly.

It wasn’t long before I was following quite a few thought leaders. What made all this so incredibly valuable was not merely being able to read their pithy tweets, but also being able to read the papers, columns, and blog posts they provided links to. Thanks to link shortening services like tiny.url and bit.ly, a very long URL could be shortened to less than 25 characters, allowing the author of a tweet to not only share the link, but also to provide a little information on what the subject is. This made it easy to determine if something was going to be of interest to me.

Although I hold a professional degree (Juris Doctorate) and a Masters degree (in Knowledge Management), I am largely an autodidact; a self-learner. I never went to undergraduate school and got into Law School on the strength of my LSAT scores, which I am reasonably certain were high based on my being self-taught and, therefore, fairly well rounded and well educated. I barely made it out of high school, taking an extra semester to finish enough credits to be able to graduate. I’m a lousy student, but a powerful, self-actualized learner.

In my opinion, perhaps in large part because I’m already someone who learns on his own, I found the things I learned – the education I got, if you will – from Twitter was every bit as valuable and useful as what it took for me to get either of those advanced degrees. In some ways I’m pretty certain it was actually better. It was certainly more pleasurable because it was done entirely on my schedule and nothing I studied was superfluous. I can’t say that of any other educational experience I have had in my entire life.

My experience with Twitter, therefore, is analogous to having gone to University; one of my choosing, taught by people I admire and respect, and studied on a schedule completely of my choosing. Tests came in the form of real-life applications both on-the-job at Rocketdyne and in various interactions I had with professional and other organizations and people. I am very grateful to be a proud graduate of the University of Twitterville.

Has Twitter affected you in any appreciable, useful way and, if so, what was it?


More Softiness!

Yesterday I posted my thoughts about empathy and kind of wondered aloud why I find it easy to get so deeply immersed in a fictional drama that I can be moved to tears; sometimes to really distressful levels of sadness and grief. At the end of that post I wrote:

I want to understand what is moving me when this happens. On some levels it seems patently ridiculous to get so emotionally involved in a fiction story. On the other hand, perhaps it is really what makes us human. I’m wondering if someone with a more classical education than I have knows more of the thinking humans have brought to the subject. I’m sure some in the Arts (especially the Theater Arts) have tackled it. I’ll have to do more research. In the meantime, I’m glad there’s plenty of tissue in the house.

As it turns out, thanks to a friend I discovered an interesting answer through a wonderful TED talk by VS Ramachandran, a Neuroscientist who has studied the functions of mirror neurons. It would seem there is overwhelming evidence we humans are more closely connected than I was hinting at.

In his talk he says, “There is no real independent self, aloof from other human beings, inspecting the world, inspecting other people. You are, in fact, connected not just via Facebook and Internet, you’re actually quite literally connected by your neurons.” I find this resonates in many ways with my understanding of Systems Dynamics, Quantum Theory, and Zen and goes a long way toward answering my question. Frankly I find it a meaningful addition to my understanding, but still find myself wondering why it manifests itself so powerfully in some . . . and not at all in others. After all, the world is filled with people who are anti-social in varying degrees of severity from mild conduct disorders to outright sociopathy or APSD.

Regardless, there is much value in this talk. He speaks of the wonders of the human brain and, with respect to the issues I raised yesterday, uses words like imitation and emulation, ultimately winding his way to empathy. Rather than repeat any of his talk, I urge you to listen to it. There’s at least one very cool surprise a little more than halfway through. At less than eight minutes, it’s really engaging. Here’s the video. I’d love to hear what others think of this:


Knowledge Management Ain’t Actually Going Anywhere

I completely forgot I had posted this over a year and a half ago. I never actually posted it here, but did post about it and provided a link to it at Content Management Connection. Despite the passage of time since I did post it, I don’t really think much has changed, but I’ll let you be the judge of that.

PS – Click here to see an up-to-date graph and some regional data as well from Google Trends.


Google Trends Graph

Knowledge Management vs. Social Media Searches via Google

As a result of two tweets I just read; one from @SameerPatel and the other from @ralphmercer, I wanted to get a thought down before it recedes forever into the darkest corners of my brain, where I know I will feel the remnants of its presence, but will also never be able to fully recall it.

Based on something Sameer said I went to Google Trends and searched on the terms “Knowledge Management” and “Social Media”. In the past almost two years, with the exception of a large drop at the end of 2009, and a slight dip at what looks like the end of June in 2010, Social Media searches have been steadily increasing. During that same time period, searches for Knowledge Management – which are now less than a fifth of the searches for Social Media have remained arguably steady, with perhaps a bit of a continuous waning.

I suppose some would suggest this portends the eventual death of KM, but I really don’t think that true . . . or even possible. KM has always been based on the belief that we humans are unique in our ability to pass knowledge on to others, as well as to collectively create new knowledge and retain it for future use.

As I had suggested to Ralph, and what he was kind enough to point out in his tweet, is the reality that it’s “very expensive to reacquire knowledge”. This isn’t something anybody wants to do, anymore than they want to produce re-work or scrap. Yet people seem to be mulling over the viability of KM for the future.

I think the reality is two-fold. First, the need for sharing and re-using knowledge or information continues as strong as it’s ever been. What it’s called is of little consequence and, if KM has gotten a bad rep, then let’s move on and call it something else.

Second, I believe a lot of what we mean when we refer to social media is actually the next iteration of KM, insofar as it enhances collaboration, sharing, finding out what others are doing, etc., as well as captures and makes available collective knowledge and wisdom.

So, what do you think? Has KM run its course, or is it just taking on a new “identity” in the form of social media and (something I don’t think I mentioned above) Enterprise 2.0?


Lightening Storm, Mono Lake, 1984

I was just messing around in flickr; actually, looking for a particular picture to use in the previous post about healthcare waste, and I got distracted learning a little bit more about how I can use flickr.

So I discover galleries and happen to look at a couple for grins and giggles. I then explored the various ways in which I might share or otherwise use a photo I like and discover I can post to my blog directly from here – flickr, that is.

So I’m testing it out. If it looks good, you’re seeing it. If not, I’m going to remove it. I like the idea of posting directly from within a site I’m rooting around in. It makes blogging so much easier. It might also make a great way to embed a picture I might not otherwise have a right to use into some thoughts of my own. Who knows?


Craft Work is Knowledge Work

 

Steady Hands Make for Good Soldering

Soldering Jewelry

 

I’ve been following the action at #TUG2010 (Traction Users Group), reading and retweeting lots of good stuff from @rotkapchen, @vmaryabraham, @jackvinson, and @lehawes. Jack Vinson tweeted “Craft work can become knowledge work. Making it visible. narrating it. He added the hashtag for observable work, #owork, as well – indicating that was the concept he was associating it with.

My initial reaction to what Jack wrote, however, was to the implication that craft work isn’t normally knowledge work, which I don’t think is an accurate statement. Let me also say I’m not sure if Jack actually authored those words or if he was merely reporting them from the presenter at the user’s group preso he was attending and tweeting from. So I’m not taking issue with Jack. Actually, I’m not even interested in who said it; I just want to address the concept of craft work as knowledge work.

I believe all work is knowledge work. Sure, there are different levels at which the knowledge exists or asserts itself, but there’s always some component that involves knowledge; at least if it’s done by a human being. So it is with craft work, assuming I’m using the term in the same sense as Jack or whoever is using it, that is work manifested in tangible items, such as wallets or hydroelectric dams. I think of it as things like welding, carving, painting, growing, etc.

All of these things require a fair amount of tacit (in the head, as we sometimes refer to it) knowledge. As far as the concept of making this kind of knowledge visible goes, I think a lot of it gets transferred that way . . . usually in a mentor or apprenticeship kind of relationship. Making some of it more “visible” can make it more accessible, but there are necessarily limitations.

An instance of this from my life comes from many years ago when I was a jewelry bench worker. The place I was at made very high-end gold and silver shadow-box cuff links and they require some interesting soldering. I melted an awful lot of precious metal before I learned to recognize the colors, smells, and sounds that hinted I was almost at the right temperature and had to back the flame off. I believe what I gained from that experience was knowledge; hence, I was engaged in knowledge work, albeit at a lower level than, say, when I worked on the Space Shuttle Main Engine team.

Maybe the exigencies of saying something in less than 140 characters played a role in it coming out the way it did, but I felt the need to at least record my thoughts. I believe what Jack (or whoever actually made the statement) meant was that making craft work visible increases its accessibility and, therefore, its likelihood of being more easily transferred or learned. It doesn’t thereby become knowledge work, however. It already is and always has been knowledge work. Anybody disagree? Did I misunderstand Jack or the message he was conveying from the presenter?


New Book (Posthumously Published) by Russ Ackoff

Russ was such a good storyteller, this book has got to be a great read.`

Amplify’d from www.triarchypress.com

a triarchy press publication

Cover of 'Memories' by Russell L. Ackoff

Memories
by Russell L. Ackoff

Foreword by Peter Senge
Publication Date: 21 October 2010
No of pages: 120

Book type: Paperback
Print ISBN: 978-0-9565379-7-3
List Price: £16 (approx. $20)

Russ was an incisive, lifelong critic of the modern organizational form. He saw its limitations and argued for radical redesign. He was an advocate for major re-visioning and processes of change that started with helping people see what they truly valued and where they truly wanted to get – and then working backwards to see what it would take to get there.

Peter Senge, from his Foreword to Memories

Russel L. AckoffWhen he died late in 2009, Russ Ackoff left two unpublished manuscripts. Memories is the first of these – a collection of stories drawn from his life experience, selected by Russ because they stood out in his memory as instances where he learned something. As he says in his Preface, “Life is a series of relationships formed and dissolved”. For Russ, the important principles and qualities around which his work was centred – clear-sightedness, looking at the bigger picture, working backwards towards solutions, radicalism – crossed over into most, if not all, other aspects of his extraordinary life. The stories in Memories focus on the human side of life and, in so doing, they demonstrate how many of the skills and attributes that are fundamental to professional success are found in personal experience.

In this book, Russ draws from his experiences of serving in the US army during World War II; of bringing up a young family; of encountering different cultures whilst working abroad. From analyzing birth rates in India, to a fireside chat with the Queen of Iran, to introducing theme parks to the US, the stories collected in Memories lay bare the workings of a number of well-known businesses and other organizations – and the people who run them. They describe common attitudes, behaviours and assumptions, which, if left unchallenged, can destabilize or even destroy an organization.

The book shows how thinking systemically leads to real organizational improvements in a variety of academic and workplace settings and – just as important – how failure to do so can be both personally embarrassing and damaging to the organization. Each story is used to illustrate a belief, principle or conclusion central to Russ’s theories of Systems Thinking and Design Thinking. And each of them is told with his customary generosity, wit and wisdom.

Memories is available in paperback or in a hardcover Collector’s Edition.

Read more at www.triarchypress.com

 


It’s Getting Chilly, or How I’m Planning on Doing Some Cold-Calling

Well, I’ve finally decided to go out in earnest and get some clients. I don’t think I’ve mentioned much (if anything) about what I had hoped to do with my life after leaving Rocketdyne and, frankly, it was a bit amorphous in my mind for some time as well. I keep looking for ways in which the knowledge I’ve gained over the years can be put to good use for others. I’m beginning to see some fairly clear outlines of just how I might be able to do that. It isn’t all about “clients” either.

Today I met with the Principal of my youngest daughter’s school, Sycamore Elementary in Simi Valley; on Friday I am meeting with the Principal of my other daughter’s school, Vista Elementary also in Simi. I decided a while back I wanted to see if I could bring something to the table that might improve the educational system . . . some small but significant contribution I might offer that would take advantage of my Knowledge Management, Social Networking/Computing experience, as well as my overall skill set acquired from well over four decades of business experience.

Today’s meeting was a bit of serendipity, actually. I take my children to school every morning, dropping the older one off first, then dropping my youngest off on the way back home. Today I also walked the youngest in and watched her play a bit before class started. I then went into the office to talk to the Principal. My intent was to have essentially the same conversation I had with the Principal at Vista. After all, it resulted in an appointment to delve further into the issues. All that I could have asked for. I discovered today was the one day out of only a few in which she has set aside some time to have coffee and a chat with whichever parents happened to show up. Lucky for me!

Double lucky . . . the President of the PTA was there as well. She was very interested in what I suggested which, btw, was that I learn how they do “business” with an eye toward discovering ways they can take advantage of new tools, services, and techniques that might relieve them of any pain they’re experiencing. I know they’re experiencing it. You can’t be paying attention and think the schools and their ancillary organizations aren’t suffering from any number of headaches and problems which would improve the educational experience for students, teachers, parents, and administrators alike if they could be even partially solved.

So that’s what I offered to give to both schools. I have suggested I can afford to put in at least four hours a month per school and I am both willing and eager to do so. I plan on taking the same attitude to commercial and industrial establishments as well. I believe there are lots of ways in which social computing can be put to good use for small, medium, and large businesses. I also believe there are a lot of people out there who are holding themselves out as Social Media “Experts”. I am not doing that. I’m merely saying I think I can help – first and foremost – understand what kinds of problems any particular organization has that they want to address. Only then can they even think about what tool, service, process, or technique might serve to do so.

In order to drum up business that will actually make me income, I have developed my first piece of “Collateral” to leave behind after visiting the organizations I offer my services to. Anyone who is following me on Twitter, is my friend in Facebook, is connected with me through LinkedIn, reads this blog, or connects with me in any one of numerous other ways probably knows I’ve shared a few presentations I’ve given in the past – when I was still an employee of Rocketdyne. They can be found on Slideshare, here. I want to share what I’ve done in creating a brochure to leave behind after an initial conversation with a prospect. My intent is not for this brochure to introduce me, but rather to serve as a reminder of the conversation I expect to have with whoever it is I’m discussing these things with.

I know, from my years of pursuing knowledge in this field, through literally hundreds of conversations on the subject, and from following and reading the work of dozens of people whose intelligence I have nothing but the deepest respect for, that almost anyone; every process; every business; yes, even every institution – up to, and including, those of government at any level – could be improved through the intelligent application of social computing. Of course, every situation is different. The City Council here in Simi surely would neither benefit from, nor require, the same thing that might benefit the U.S. Senate, and a small restaurant surely doesn’t require the same capabilities that a large manufacturing or distribution enterprise would find helpful.

So . . . that’s my story, and I’m sticking to it. Below are the two pages of a three-fold brochure I’m going to get printed shortly and start bringing with me as I literally knock on doors. It’s not the only method I intend on using, but it gets me out of the house, and that’s a good thing. I’d be interested in any feedback those of you who might read this post have to offer. I’m a work in process. Aren’t we all?

Click on Image for Larger (Legible) Version

Click on Image for Larger (Legible) Version

P.S. – Special thanks are due to my friend Luis Suarez, who was kind enough to look over what I had done and make some very useful observations and suggestions. Thank you so much, Luis. You are one of those people whose presence I value dearly.


Companies Should Pay Attention to Former Employees

Today, my friend (I consider anyone I can have a decent, useful conversation with on Twitter a friend) Kelly Kraft (@KRCraft) posted a blog asking the question “How much and what kind of a relationship do you have with former employees?” Her experience is much different than mine, though I think her conclusions make perfect sense for any organization contemplating doing as her former org did. The question is not – in my mind and, I think, in Kelly’s – whether or not to have ongoing relationships. Rather, it is what kind of relationships, and how extensive (or intimate), will they be?

KM Through Social Media

Over eight years ago, in response to a perceived need for understanding (and locating) the depth and breadth of expertise at Rocketdyne Propulsion and Power (then a division of Boeing’s Space & Communications business unit – whew!), I did some research and found a company that provided a tool that was a predecessor of many of the social media offerings of today. In my opinion they were way ahead of their time. The tool was called AskMe Enterprise and it offered profiles, Q&A threads (including forwarding, commenting by others, feedback as to quality and efficacy), file and link uploading and sharing, etc. We later had a customization added that provided for posting Lessons Learned and, about four years ago, they added a blogging capability.

Unfortunately, the larger percentage of our workforce (especially leadership and management) adamantly refused to participate. This wasn’t unexpected, however disappointing it may have been, and we continued to use the tool and work on building acceptance by example and through its ever-growing usefulness. Many years ago, I suggested we consider finding a way to stay connected with the constant flood of experienced Engineers, and others, who were retiring or moving on to other pastures. Inasmuch as we had a history of bringing some of those people back as contractors, I thought we might be able to find an inexpensive method of remaining in contact with the majority who didn’t return.

The proposal I thought made the  most sense was to provide retirees with a secure connection to our network and, as compensation for being available for questioning within AskMe, perhaps covering the cost of their Internet connection. I don’t believe anyone took this idea seriously and it essentially died on the vine.

Intellectual Property & Communication

Now here comes Kelly, pointing out how valuable her former organization, Exact Software, has found maintaining continuous relationships with former employees can be. She also addresses the issue of what kinds of relationships make sense for different types of employees. Specifically, she notes the difference between outward-facing, highly engaged employees as opposed to somewhat sequestered, internally focused employees like many of the Engineers I worked with. She is, however, right on the mark suggesting each of them can be successfully engaged.

For instance, she points to her own experience as an Implementation Consultant for Exact and the work she did in the years since, noting there probably isn’t a great deal the enterprise needs to do to engage her. She is also, I believe, referring in part to her use of Twitter to stay in touch. My Engineer friends are not terribly likely to engage using Twitter (or blogging, or anything else that public for that matter). There are considerations of IP protection they can’t afford to ignore, as well as governmental restrictions like ITAR that, contravened, will surely bite them in the ol’ behind. This can be, and has been, quite expensive and can be done somewhat inadvertently.

Nevertheless, as Kelly points out, there are numerous ways in which an enterprise can stay in touch, and engaged, with its former employees. In Rocketdyne’s case – especially – with those employees who have retired and are not working for another company. She is also pointing out, in my opinion, that CRM (or SCRM) isn’t just for sales and marketing to dun customers with either. Social Media have many applications. Many of them are useful for engaging with an enterprise’s customers, but many are also valuable for engaging one’s own employees (current and former). The lunches and parties sound pretty cool, too.

PS – The article she credits me with was a few paragraphs of my opinion of what Hutch Carpenter (VP of Product at Spigit@bhc3) had to say at his blog, “I’m Not Actually a Geek” (which he really is, but you didn’t hear that from me).


Enterprise 2.0 Conference Still Percolating in my Head

Almost three weeks ago I had the good fortune to attend my first Enterprise 2.0 Conference, in Boston, MA. My attendance, though highly sought after (by me) for over a year (as a representative of the company I just “retired” from), was still somewhat serendipitous, and relied heavily on the generosity of Susan Scrupski, the Executive Director (or, as she is wont to describe herself, the Concierge) of the 2.0 Adoption Council.

This was a new experience for me and I had no knowledge of what, exactly, had taken place in previous conferences – other than what generally takes place at most conferences. There was one major difference this event was going to mean for me. For well over a year I had been accumulating “friends” through my use of social media, especially Twitter. I had never met any of these people face-to-face, yet many of them I felt I knew reasonably well and, in fact, quite a few of them I believed I could trust – at least as much as I would trust any colleague I had ever worked with. Now I was going to have the opportunity to spend some face-time with them, rubbing (and bending . . . over numerous beers) elbows for over three days.

A little over a month ago I posted about the possibilities of building relationships virtually and argued that face-to-face meetings, though valuable, were not necessarily the sine qua non of meaningful, trusting, and useful relationships. I was primarily addressing business relationships and, especially, the necessary interplay of colleagues – peripherally touching on sales and arms-length transactions as well.

I haven’t changed my thoughts on the value of virtual contact and the ability to have meaningful relationships without meeting face-to-face . . . but I surely had to think deeply about it after Boston. Here’s why. My first full day there I made it to the all-day Black-Belt practitioner’s session a couple hours late, due to several snafus I experienced with Boston’s public transportation. I entered a room with no less than 60 or 70 people seated at round tables facing the front of the room as a presentation was being given. I managed to find an empty space, sat down, and immediately started searching the room for “familiar” faces. I soon spotted two people I had become “friends” with via their blogs and, especially, through numerous conversations we’d had on Twitter – Luis Suarez and Mary Abraham (@elsau and @VMaryAbraham, respectively).

I was able to recognize both of them despite the fact I had never seen them in person and only knew what they looked like based on their avatars. This in and of itself should be a good indication of authenticity, now that I think about it. At any rate, as soon as there was a break I moved over to their table and was greeted with the warmth and enthusiasm reserved for old friends. I’m not sure I can adequately express the feelings I had right then and, frankly, it’s taken me this long to sort out my feelings and what I think I learned from the entire experience. I’m not quite certain I’ve processed it all yet, but I’m finally able to complete enough of my thoughts to get a blog out.

Later that evening, after the day’s conference activities were completed, Luis, Mary, and I sat in M. J. O’Connor’s (in the hotel where the conference was taking place) drinking Blue Moons, getting to know each other a bit better, and sorting through the day’s experience. I know that Luis has been to many of these conferences and, as one of the most vocal and prolific proponents I know of in favor of social media, he’s no doubt met many people over the years he had previously only know through virtual media. I don’t think it was the same for Mary and I know it wasn’t the same for me. This was the first time I had come face-to-face with people I had grown to know through Twitter, blogging, Facebook, etc. It was truly a wondrous experience.

Seriously, I’m still not entirely over the whole thing. Consider this. It was the first time in my life I attended a conference for my own benefit. Previously, I attended numerous conferences, but always as an employee of Rocketdyne (in all its incarnations during my career there). Before that, I was in small businesses and I don’t recall ever attending any conferences, so no experience on that level. Now let me bring this back to what I think I learned from this particular level of the experience.

It is possible to conduct business and to build a solid, trusting relationship with people you have never met. It is, however, far preferable to have some kind of face-to-face meeting at some point in time in order to solidify the relationship. Of course, now that I’ve written these words I realize I haven’t communicated with either Luis or Mary since returning to Southern California from Boston. Then again, it’s only been three weeks (almost) since the conference began and, given the intensity of the experience, I don’t suppose that’s so out of the ordinary. I took a week out of my life to attend and had a lot of catching up to do once I returned. Couple that with the death of my last (and favorite) uncle a week ago, I suppose it makes sense.

Oops! I’ve managed to digress, so let me return to my last thought. I believe people who wish to work together virtually can enhance the quality of their relationships by having at least occasional in-person meetings with their colleagues. However, I don’t think it’s a matter of the ability to experience body language, eye contact, etc. so many people assert as the most important aspects of human connection, as much as it’s just the informal, off-hand, and emergent conversations and interactions that can only happen during the course of an afternoon or evening spent together. This should include, if possible, sharing a meal or sitting in a pub and bending elbows over a pint or three of some good beer, ale, etc.

As I said, I haven’t entirely processed how I feel about this or what I think I’ve learned, but I’ve waited long enough to write something down about the experience. I plan on posting at least twice more on what I got out of the conference. My next post will be more of a compilation of the many posts others far more knowledgeable than me have written since the conference was over. Following that, I intend on discussing an issue of Enterprise 2.0 I think is missing from the equation; namely some of the design principles of Web 2.0 I think E2.0 should be emulating and that I don’t see at present. Stay tuned.


Enterprise 2.0 Through The Eyes of a Friend

I have been a KM practitioner for over a decade, and one of the principal reasons we have given for using KM principles is the need to keep from reinventing the wheel. So, in that spirit, rather than write my impressions of the Enterprise 2.0 Black Belt Workshop here at the Enterprise 2.0 Conference in Boston, I’m merely going to point to the blog of my friend @VMaryAbraham, since she has taken copious notes and already put them online.

This will make up for the fact that I accidentally set my alarm for 6:51 pm (most of my timepieces are set to 24 hr time) and got about an hour later than I had planned, coupled with a public transport nightmare, that had me over two hours late to today’s inaugural session.

So without further ado, here’s the link to Mary’s (award-winning, I might add) blog – Above and Beyond KM – http://aboveandbeyondkm.com/2010/06/learn-from-the-e2-0-vanguard-part-3.html

P.S. – unfortunately, WordPress does not fully support the iPad yet, and publishing a blog is a bit problematic. One problem; I can’t make the URL to Mary’s blog an actual hyperlink. I’ll have to fix that as soon as I have access to a regular computer. In the meantime, if you want to read Mary’s notes you’ll have to copy and paste the URL into your browser. Sorry about that.


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