Tag Archives: social computing

The Sky is Falling

For the record, I am neither religious nor superstitious. However, enough things have gone wrong today to make me wonder if I shouldn’t at least be knocking on wood my house is still standing and (obviously) my fingers are still working.

The first thing to go on the fritz was our only service/tool I would consider a social tool where I work. We’ve had our IT folks and support from the vendor look at everything and each one of them, so far (time to put the hammer down), is looking at the machine logs and – seeing nothing untoward – shifting responsibility. The problem, however, remains and needs to be dealt with immediately, if not sooner.

So . . . then Twitter suffers a denial of service attack and is either down or clunky for hours on end. I was going through double withdrawal and it was beginning to make me twitch a little bit. Something had to be done.

Well, not much I can do about Twitter but, as the project manager for our internal social tool, I could raise a ruckus and get people doing something – collectively – to help fix this problem. So we get the vendor rep on the phone and he is always helpful and knowledgeable and we work with him frequently to resolve minor issues and discuss feature upgrades, etc.

The conversation starts out just fine but suddenly his phone starts distorting and cutting out. He tries using his cell phone and, after a couple of minutes, it drops from the call. He calls back and, again after a few minutes, it starts distorting again. As of now, we’ve been on and off the phone for over an hour, the problem still exists internally, Twitter stills seem famischt, but at least the phones kinda worked.

I’m wondering, the Perseid meteor shower is only six days away. Maybe Comet Swift-Tuttle is returning to slam us and we’ve just missed it. Maybe its the end-of-days, maybe the Mayan calendar is right or Nostrildamus hit it “on the nose”. Stay tuned.


Blogging While Employed & Finding Value

I’m finding it difficult at times to keep my mind on work, mostly because I want to follow the threads of the tweets those I follow on Twitter are providing – and it’s time consuming to do so. There is so much good information out there about how social computing can transform an organization – or even an individual (see Nancy White’s wonderful article here) – and I want to study it all.

I’m not exactly a newbie to this stuff, as I’ve been tweeting for around a year now, I’ve had a blog for seven or eight years, and I’ve been a member of Facebook for quite some time as well. However, the exigencies of my work and family life have kept me from participating as fully as I would like to. This is especially true of my work life. I want to write about it but worry I should not do so, as it might be perceived as disloyal or, heaven forbid, tantamount to sharing information they do not want to make public. I know all about the first amendment, but I like my job – despite the company’s hierarchical, command-and-control past and (mostly) present.

Thankfully, there is change in the wind as more and more people are discovering just how useful social computing can be and how important it is to the future of our company – especially as the market for our services is changing and the need to move from strictly government contracting to far more commercial endeavors increases. Our reluctance to change, I’ve discovered, is not limited to my industry (see this post) – which I find heartening, if somewhat disquieting.