Category Archives: Business

Gratitude

I had my job interview the other day. Now that it’s completed and I wait for them to conduct a couple more interviews, I’m thankful for several things:

1. I still remember how to tie a four-in-hand knot, though I haven’t worn a tie in years;

2. Despite wearing zoris and sneakers for some time, my feet still fit comfortably in my dress shoes;

3. My brain remains agile and capable of fielding questions with ease;

4. I retain the knowledge, if not all of the skills, of every one of the dozens of jobs I had during the more than two decades in which I worked before joining Rocketdyne at 39;

5. I’ve kept my ability to use Excel all these years. I actually started with VisiCalc in the early 80s;

6. If I don’t get this job it won’t in any way diminish my self esteem.

I am, if nothing else, persistent.


Don’t Call Me a Guru, Dammit!

NB: I published this article sometime in 2010, around the time I accepted an early severance package from Pratt & Whitney Rocketdyne and retired. It was published using WordPress’s old classic editor and didn’t render well any longer, so I’ve upgraded it to their current block editor format. This should explain why the date associated with it is May 16, 2023.


This article is a few years old, but there’s so much good stuff in here I’m thinking I should post it every other week for the rest of my life. Seriously, with all the talk lately about how you need to be careful of people who hold themselves out as Social Media Experts, Russ’s words are even more impactful.

This October Russ will have been gone for a year. I’m willing to bet I speak for a lot of people when I say he is sorely missed. He is surely not forgotten. Read the whole article; then get the book f-Laws.

Update (Thanksgiving, 2013) This post was originally published from www.telegraph.co.uk using Amplify, a curation service that no longer exists. Below is the excerpt as Amplify prepared it.

Anti-guru of joined-up management

Published: 12:01AM GMT 08 Feb 2007

My Last Visit With Russ
I was fortunate to spend Russell’s 90th birthday with him in Philly, I took this photo when Bill Bellows and I had dinner with Russell and his wife, Helen

If you were asked to picture what a management guru should look and sound like, you might come up with a description of someone very like Russ Ackoff. Grey-haired, distinguished, softly spoken, Ackoff fits the bill. And also, since he turns 88 on Monday, he can claim the benefit of wisdom earned over the course of six decades studying and working with businesses and organisations.

Except, of course, that “guru” is not a label that Ackoff is keen to accept.

“A guru produces disciples, and a discipline, and a doctrine,” he says. “If you are a follower of a guru, you don’t go beyond his thoughts, you accept his thoughts. He gives you the questions and the answers – it’s an end to thought. An educator is exactly the opposite,” he says. “You take off where he sets you up for the next set of questions. One is open-ended, the other is closed. Most consultants are gurus. They are ‘experts’, not educators.”

So please don’t refer to Ackoff’s body of work as gurudom and please don’t describe his work with clients as management consulting.

“We don’t call it consulting,” he states firmly. “We make a distinction between consulting and being an educator. A consultant goes in with a solution. He tries to impose it on a situation. An educator tries to train the people responsible for the work to work it out for themselves. We don’t pretend to know the way to get the answer.”

In his distaste for gurudom, Ackoff is of a mind with his old friend and colleague, the late Peter Drucker. Drucker famously once observed that the only reason people called him a guru was that they did not know how to spell the word “charlatan”.

“Peter Drucker made a great distinction between doing things right and doing the right thing,” Ackoff says. “All of our social problems arise out of doing the wrong thing righter. The more efficient you are at doing the wrong thing, the wronger you become. It is much better to do the right thing wronger than the wrong thing righter! If you do the right thing wrong and correct it, you get better.”

Read more at www.telegraph.co.uk (I don’t believe you can see the entire article without accepting a “free” monthly subscription, which you will have to cancel if you don’t want to be charged.)


Stepping Off The Deep End

I’ve got a job interview tomorrow, less than three weeks before my 76th birthday. I’m not old; I’m experienced, I’m seasoned, I’m tested. I know I’m at an age where, even if I don’t look as old as I am, I still look old and, in my experience, ageism is a very real thing. This position is in aerospace, which I’ve found to be more accepting, but the proof is in the pudding, as us old farts like to say. 😉


Memories

This month will be 13 years since I retired from Rocketdyne. At the time it was owned by United Technologies’ Pratt & Whitney division. When I first joined the organization in 1987 the mother ship was Rockwell International. Later it was sold to The Boeing Co. It is currently owned by Aerojet, but negotiations are continuing to complete its sale to L3Harris.

Throughout all these changes, which I have either experienced or watched somewhat closely from not too far, one thing has remained relatively constant. The quality of the people who work there. I believe I was privileged to work with some of the smartest, most competent people on the planet. After all, it WAS rocket science. To be more precise, Rocket Engine science.

Now, I’m neither an engineer, nor a scientist. I am not a machinist, technician, or mechanic. I had nothing to do with the actual design, manufacture, assembly, test, or flight of the rocket engines we manufactured and provided to NASA. Not directly, that is. An organization such as Rocketdyne cannot operate without ancillary functions to ensure lines of communication are robust and effective between and amongst each of the dozens of functions such an org needs and I am happy I was able to provide some of the skills and knowledge necessary to facilitate those connections.

When I left the company in May of 2010, I took home with me numerous mementos of my time there. These include printed editions of studies I played a major role in conducting, training materials for a tool I was the project manager for, internal awards I received, and other items that had some meaning for me. Today I once again came across this simple ticket. I’ve kept it all these years because it reminds me of one of my favorite people ever. Myrna Beth Thompson or, as we knew her, Beth.

She was one of the first people I met and became friends with when I joined the Program Office of the Space Shuttle Main Engine team. In an organization composed of very conservative people, she was another progressive I could relate to and she wasn’t shy about her beliefs. She was also kind, caring, empathetic, and always available to help anyone who needed it. Tragically, she died of a massive heart attack nine years ago this month.

The ticket is a prop from a class Beth championed and taught as part of our efforts to instill the concept of Systems Thinking into the heart of the organization for which we labored. It was based on Barry Oshry’s book, Seeing Systems: Unlocking the Mysteries of Organizational Life. If I recall correctly, one of the concepts taught was that of the Abilene Paradox or, as many people refer to it, The Road to Abilene. You can read about it here. It’s understanding, however, is ancillary to my reason for posting this.

Beth has been gone nearly a decade. I don’t think of her often, much as I don’t think of my father, mother, and others who have passed on. But I’ve kept this simple little ticket all these years because it reminds me of her and our friendship. I can’t bring myself to part with it. I’m pretty sure it will be one of those things my children will unceremoniously dump when I am gone. It has absolutely no intrinsic value any longer. Its value is entirely dependent on my memories and my life. I consider that extremely valuable.

PS – In case you’re wondering, SSME stands for Space Shuttle Main Engine (the program we both worked on for many years) and O.E. stands for Organizational Excellence, one of the numerous efforts we indulged in over the years to improve how we did business. They were often spectacularly unsuccessful, but that’s another story.


Bye Bye Twitter?

I first joined Twitter in March of 2006. At the time part of my job at Rocketdyne Propulsion and Power, a division of The Boeing Company, was to examine platforms described as examples of what was then referred to as Web 2.0, as well as new applications being referred to as “social media.” I was doing this as a member of the Knowledge Management team for the division, and as the Knowledge Management lead for the Space Shuttle Main Engine team.

In 2002, I had been leading the team that introduced one of the earliest “social media” applications to the SSME team and the organization as a whole. We didn’t think of it as social media at the time, however. Our main goal was to provide a tool (we called it an “enabler”) that made it easier to locate subject matter experts (SMEs) and facilitate not only communication between those seeking knowledge and those possessing it, but to capture that knowledge and make it easily accessible for others who might need it at a later date.

The name of the tool we purchased 1000 seats for was AskMe Enterprise. It was, if memory serves, based on a former website of the same name, but was now a proprietary tool meant to stay within the firewall of an organization. Rocketdyne needed something that would be useful internally and had no reason to use something that was open outside the organization’s firewall. In fact, given the nature of its products being open to the outside was anathema and a matter of national security.

At the same time, we were looking for a communications tool that provided one-to-many capabilities and short-form text sharing and publishing. There were several tools that were coming online around that time, including Jive and Yammer, but Twitter seemed to be the most interesting. Nevertheless, it took me something like six months before I could identify a use case for it. At the time it seemed merely a tool for non-productive jabber and gossip.

What changed it for me was when I found out the team preparing the Space Shuttle Orbiter for the next launch was using it to communicate their activities and progress. There were something like two dozen people who were working on various tasks that were independent in numerous different ways. If you’ve ever done project management, especially if you’ve used a tool like Microsoft Project, you know there are several types of dependencies between activities, e.g. finish-to-start (the most common). The Orbiter team, much like many of the teams that organizations (not just Rocketdyne) have to accomplish their work, would meet every morning to present progress and discuss how to proceed with remaining activities.

Twitter changed the dynamic significantly. Now, instead of waiting until the team gathered each morning, team members who were out in the field accomplishing tasks could communicate in real-time with their colleagues (all of them) when they had finished a task which was a predecessor to another team member’s task. All they had to do was Tweet. They didn’t have to compose an email, direct an IM to two dozen people, or make a phone call. They just had to follow each of their teammates.

This may seem a trivial thing, but if a predecessor task was completed at, say, two in the afternoon and that fact could be communicated to the entire team, anyone who needed that information to know where they stood in the flow of activities didn’t have to wait until the following morning stand-up to find out what their status was. Work on complicated engineering projects can be expensive and even apparently small savings of time could add up to saving tens, if not hundreds, of thousands of dollars.

So, that was my introduction to Twitter. I never could get my colleagues at Rocketdyne to use it. I had a hard enough time getting them to use AskMe and soon after I accepted an early severance package in May of 2010 (as the Shuttle program was coming to an end) it became obvious without my constant agitating for its use it wasn’t going to survive. It didn’t.

However, I kept a kind of love/hate relationship with Twitter over the years. There were times I didn’t pay much attention to it, and periods where I was quite active. Unfortunately, a couple of years ago, after nearly a decade and a half, I was permanently suspended after I suggested a certain former guy might benefit from a coronary episode (I was only looking out for his best interests!). I created another account, which I am still using. Actually, I created two more accounts, one of which was also suspended, but reinstated upon appeal, though I no longer use it. Now, instead of @rickladd I’m @retreado.

I really wish I still had my real name, but it looks as though Twitter may not survive the petty indulgences of the world’s richest 10-year-old. Toward the end, I found Twitter to be an invaluable source of news, not so much as a primary but as a pointer to in-depth analyses, opinion, and good, solid journalism. It was a great way to keep track of trends and what movers and shakers were thinking, as well as hints as to which direction developing issues might go in. If Twitter does go away, I will miss it, but it won’t be the end of the world. I’ve already created an account at Mastodon and am considering other apps. Time will tell. Frankly, I wouldn’t mind taking a break from the immediacy and constant movement of Twitter. I’m getting old and I appreciate moments of silence more than ever.


First Week On My Own

This was my first week running the business I’ve been working at for nearly eight months. The owner had to return to England with his family to renew their visas and for him to take care of some family business.

One of our three warehouses

It wasn’t a surprise. He had asked me early on if I was prepared to do it and I told him I would be happy to. Today was fairly slow, but the guy who’s been helping me out—and who I’m training to replace me when I get a job more suitable to my skills—decided not to come in.

I had to do a bit more than I expected to and by the end of the day I was whipped. I don’t generally have any problems doing the physical work I have to accomplish each day, but I ain’t no spring chicken and some days I really do feel my age. Today was one of them.

Going to bed early so I have the best chance of getting a refreshing night’s sleep. It will be another two and a half weeks before the boss returns. Fortunately, there are cell phones, texting, and email.


Support Black-Owned Businesses

I don’t get much feedback that isn’t spam on this blog site, but I continue to carry on despite it. I did, however, just receive a wonderful communication with some good information that I’ve been asked to pass along. I’ll share the text and the link that accompanied it for you to check out. I have and there are some interesting businesses represented at the site. Most of them appear to be closely allied with activists and social justice causes. The page, located at a site called “Website Planet,” is “Support Black-Owned Businesses: 181 Places to Start Online.”

Here’s the text of the feedback, as I received it:

Hi there , I saw your page rickladd.com/, and I wanted to thank you for supporting the Black community. The events of last summer (BLM protests and COVID-19) saw many people rally to support Black-owned businesses. Sadly, since summer ended, people forgot to keep sharing and supporting these businesses. I just found a new article with links to more than 150 Black-owned businesses. I was so happy to see that people still care about helping these companies thrive! The link is here: https://www.websiteplanet.com/blog/support-black-owned-businesses/ I think sharing this link on your page would be a great way to help your readers keep supporting Black-owned sites and stores. I think it will be a great addition to your site and that your audience will love this new resource! Thank you in advance for your support, Fabiola

I believe now, more than ever, we need to show our support for our black brothers and sisters. This seems a good way to do it. Thanks to Fabiolo, who I’ll be emailing shortly to thank for providing the info.

One caveat … while some of these businesses offer merchandise online, many if not most of them are located in Brooklyn, NY and aren’t easily accessible by folks like me, who are out here on the west coast.


A Little Lawyer Talk

Most people likely have no idea who John Flannery is, even though he’s a fairly well-known, former Federal Prosecutor. I know him from his frequent appearances on The Beat With Ari Melber. Ari is fond of pointing out that John is a bit of a doppelganger for Robert Redford. If you’re interested, here’s his biography at the firm of Campbell Flannery, where he is a senior partner.

John likes to take walks in the morning and record his thoughts about current events, with his primary focus on politics and the law. This is a short video where he discusses Trump’s attempt to hold on to power, as well as the progress of the pandemic we’re suffering from. I think John’s insights are invaluable and quite interesting. Three minutes and fifty-nine seconds of usefulness. Take a listen.


Time Stamp!

The RS-25, aka Space Shuttle Main Engine (SSME)

Just thought I should mention today (Thursday, 14 May 2020) is the 10th anniversary of my retirement from Pratt & Whitney Rocketdyne. I’m still not entirely sure it was the right thing to do (accept the early severance package they offered everyone over 60) but her I yam!


Ladd Provisions Memorabilia

I think I’ve mentioned before that I’ve done quite a few newsletters over the years. I think I started doing them in part because it was what my father had done aboard ship during World War II, when he served as a Radioman in the U.S. Navy. I used to have a collection of his newsletters, which would be about five years older than me now. They might still be in a box somewhere in our garage. Maybe I’ll find out one of these days.

At any rate, here is a newsletter I found recently. I’m just posting it here because I scanned it and want to preserve it. Now I can throw away (recycle) the paper copy which, as you can see, is discolored from age. A quarter century is a fairly long time for it to have lasted. I probably shouldn’t have kept it, but I’m a paper pack rat.


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