Category Archives: Personal

9 April 2011

Channeling the Grand Central Market in Los Angeles

By Rick Ladd
The Grand Central Market

Stalls at the Grand Central Market in L.A.

Perhaps this may seem strange, especially to those who’ve not experienced it, but I just love being out in places where there’s a lot of foot traffic and commerce is humming along. Although I fairly recently left a large corporation, where I worked in a windowless environment for a mostly faceless organization, I spent my formative years in very small businesses. My father was – after he took the money I got for my Bar Mitzvah to  purchase a truck – a food peddler, selling mostly meat and cheese to places like the Grand Central Market in downtown Los Angeles.

I used to love going to that market and walking through it to get to a hand truck or a small four-wheeled cart I could bring back to our truck to schlep boxes of product to some of the stalls we sold to or, better yet, to one of the walk-ins where the vendors kept their produce, etc. they would then put in their cases to sell to the public. There was one place that sold a lot of chiles and spices. I think the dominant smell in that cooler was Cumin, or Cominos. I loved going into their walk-in and would usually loiter there after I had unloaded the cart with the boxes of product they had purchased from us. I was also introduced to things like lamb French Dip sandwiches and Orange Julius at the Grand Central. I can still hear my father pushing a cart loaded with meat and cheese, yelling “Wash (sic) your feet!” to warn shoppers of our presence.

Angel's Flight Funicular

The Angel's Flight Funicular

Across the street was one of the iconic places in the City of the Angels, a funicular called Angel’s Flight. It was an amazing ride to nowhere for me. Up the hill (Bunker Hill) and back down. No place to go, but I was in heaven on that little trolley.

I’ve been back a few times since my father’s death just over twenty-five years ago and it never fails to give me the chills and warm my heart at the same time. Now when I go out to talk with prospects for my business, I find I’m getting the same old feeling. There’s a connection I can’t fully explain, though I’m trying to here. I hope it never goes away. It’s part of what makes everything I do worthwhile.

Angel’s Flight Pic Courtesy of NIEHS

3 Comments   |  tags: , , , , , , , , , , , , , , | posted in Business, Family

23 November 2010

The Ubiquity of Communication

By Rick Ladd
Don't bother me.
The guy has it tough, yeah?

The other night I was sitting in the family room and our (formerly) male cat, Zack, was sitting on my lap enjoying me showering affection on him. As I’m petting him I’m talking and, mostly, using his name and telling him how much I love him and what a good cat he is . . . and he is, perhaps, one of the best cats I’ve encountered in my life. He is one of those cats that craves human company and follows us around the house seeking it. He’s really a great cat.

I was just relaxing, no doubt getting as much out of giving affection as Zack was out of receiving it, and I found myself thinking about how I communicate with him. He clearly knows his name, or does he? He responds when I call him, frequently by loping over from wherever he might be to receive a quick pet or a scritch. However, he’ll do that pretty much regardless of whether I’m saying his name or using some other term of endearment – and there are many, including just cooing at him in stupid, abject drooly-talk.

He seems to recognize all of them, so is he responding to his name, one of his many nicknames, some blathering expression of unbridled affection, or just the sound of my voice, which he no doubt also associates with food? Actually, given that I’m not really engaging him in meaningful conversation, does it really matter? He seems to always get the message. Maybe it’s just that he’s a slut for affection. I know all about that :).

9 Comments   |  tags: , , , , , , , , , , , , , , , , | posted in Random Thoughts

18 November 2010

Android Bloggage

By Rick Ladd

I might blog more with my phone if this keyboard wasn’t so difficult to type with. Guess I’ll keep plugging away in the hope I can get at least as fast as my two thumb/two finger BlackBerry method allowed. Anybody else out there struggling with this issue?

1 Comment   |  tags: , , , , , , , , | posted in Info Tech, Random Thoughts

15 November 2010

Brand Haiku – Ode to Philz

By Rick Ladd

A new Facebook friend of mine, Christopher Carfi, made me aware of this entertaining project that’s gaining some traction on the Interwebs . . . Brand Haiku. I got sucked in a little bit and wrote two of them (though I realized the first wasn’t about a brand at all, which is why I wrote the second, actually). So here’s a link to The Social Customer Manifesto, where I got started. There seems to be a lot of interconnected activity out there on this subject. I believe I’m adding to it by blogging my comments (i.e. my haiku, which appear below).

Brand Haiku – Ode to Philz.

The door is open
Kids wait silent in the van
Fall semester calls

My daughters greatly miss
The four free-wheel shopping carts
Once found at Trader Joe’s

Addendum: I have once again realized I missed the mark here; at least on the original intent expressed in the concept of “Brand Haiku”. Although I do now (in my second attempt) mention a brand, I am essentially relating a complaint or pointing out what my daughters and I consider a short-coming. I am, therefore, now adding a third attempt, to wit:

New Android phone’s a bust
’til Target geek points out app
That kills useless tasks

Leave a comment   |  tags: , , , , | posted in Collaboration, Marketing/Branding, Random Thoughts

12 November 2010

Heaven Is Where You Find It?

By Rick Ladd

Where Would You Rather Be?

I just got an email from an organization asking me two questions designed to get my interest in their activities on behalf of preventing any cuts to Social Security. The questions are:

  • Do you want to work until you die?
  • Do you want to eat cat food in your old age?

I pretty much have a strong opinion on the latter question, though the prescription diet one of our cats requires does smell somewhat inviting at times. I’m afraid, though, the lack of variety would disappoint me.

As far as the first question goes, I don’t have quite as clear cut an answer. I’ve always assumed I would work until I dropped. After all, that’s what all the men in my family did; at least all the real men. I managed to disabuse myself of the notion that was a good thing a long time ago. However, I also retained (and continue to retain) a vestige of whatever work ethic I was raised with.

Here’s the thing. I don’t want to “work” work, that is be forced to report to a job I dislike, working with people I don’t care for, and working for people I don’t respect. That would indeed be Hell-on-Earth. At the same time, I want to be engaged, challenged, and – above all else – relevant until my last breath. I can’t imagine doing otherwise. But that involves doing, which is – strictly speaking – working.

So I guess my answer to the first question is “Yes. I do want to work until I die”. I also want my Social Security to be there for me, so maybe he should have asked the question differently. Then again, maybe there aren’t a lot of people out there who see work the same way I do. How about it?

ADDENDUM (as of 27 February 2012)

It’s been over 15 months since I wrote this, and 21 months since my retirement from PWR. I’ve been looking for work and also looking for interesting things to get involved in. I have yet to be terribly successful at the former, but I can’t honestly say I’ve tried as hard as I could. That’s in part due to my desire to spend as much time as I can being a good father to my two young children. I don’t think there are too many people my age who have young children to raise. All of my friends have been grandparents for at least a decade or so.

To hear some people tell it, you would think organizations should be beating down my door to get someone of my age, with my experience, to help them deal with social business transitions and the imminent retirement of the generation (Baby Boomers) I’m in the vanguard of, age-wise. I’m not convinced. I think our cultural affection for youth is still pretty strong and I have my doubts that HR departments or Management in general are all that anxious to hire someone who will soon be 65 years old.

I do believe I have a great deal to offer the right organizations and intend on getting a lot more aggressive about seeking out consulting or contract gigs, and I’m in it for the long haul. After all, my kids are only 10 and 8. Nevertheless, I think it’s going to take a while to break through the prejudice against us old folk. In the meantime, I’m pleased with the progression my writing is taking and I’m grateful for those of you who take the time to read what I have to say.

I assume mine is a bit different than many blogs. According to sysomos, as of June 2010 bloggers over the age of 51 make up only 7.1% of the blogging population. Less than half are male and slightly less than one-third originate in the United States. Without putting too fine a point on it, I figure that means there are likely about 5 other bloggers in my demographic group . . . if that. Since my readership is continuously growing, and no one has yet called me a damn fool, I guess I’ll continue in the direction I’ve been heading; which means an eclectic blend of personal and professional musings. I may have a few surprises in store as well. Just to see if anyone’s really paying attention.

4 Comments   |  tags: , , , , , , , | posted in Personal, Random Thoughts

27 August 2010

By Way of Thanks, This is for you Troy.

By Rick Ladd

Whenever we talk about using social media inside the firewall (Enterprise 2.0) or even talk about people on the Internet using Facebook, making purchases, providing feedback and reviews on products and services, etc., one of the major issues that comes up is that of trust. I think about trust a lot, because it’s absolutely necessary for any virtual team to be able to work together. I’ve discussed this somewhat in other posts regarding the need for face-to-face meetings, etc.

So . . . trust is really important to me because it’s really important to the things I believe need to happen in business for us to move into the next phase shift (paradigm, level, incarnation, whatever you wish to call it). I’m bringing this up because I had the most extraordinary experience over this past weekend that I think is related to trust – at least, it makes me think of trust when I reflect on what happened. Surely, it shouldn’t have been so extraordinary and maybe some of you will disagree that it was out of the ordinary (which, after all, is what extraordinary means, hmmm?). So . . . let me share with you what was an incredible experience for me.

I was in San Francisco for my oldest daughter’s eight annual reunion of the families we traveled to China with to adopt our children. We were staying at the Hilton Union Square; a very nice and very crowded hotel. We were only there for Friday evening through Sunday – a grueling road trip from just North of Los Angeles and Friday night we were attending a dinner at the home of one of the families in our group who live near my old stomping ground of Haight-Ashbury (actually, that was back in 1967 and might be the setting for a few posts in the future).

We had just finished getting something from our car, which was parked on the 8th floor of one of the towers, and I was waiting for my wife with our children in the elevator vestibule. I knew she would be a moment and I had just sat down. My youngest was pretty wired and she started spinning around when she lost her balance, hitting her face right on the edge of the table between the two chairs my oldest and I were sitting in. She started crying immediately. I pulled her up from the floor and saw lots of blood on her teeth, gums, and lips. Just then my wife arrived and I left her holding our daughter while I went downstairs to see if there was a Doctor available in-house. I found a security guard, who came upstairs with us and immediately offered to give us a ride in the hotel limo to the ER at St. Francis Memorial.

When we arrived at the hospital and were almost immediately show into a room where both a Doctor and Nurse attended to my daughter, I suddenly realized I had left my iPad somewhere other than in the waiting room. As it turned out I had left it on the floor in that vestibule. In my haste to get my daughter to the ER, I set down the iPad and never thought about it until she was receiving the medical attention she needed. Now I had to fight the urge to panic, as I had become very attached to that device. As well, I hadn’t really done what I should have to secure my data and private information and all the possible ramifications were swimming through my head. Nevertheless, I concentrated on making sure my girl was OK, though I managed a phone call to hotel security to ensure it wasn’t in the limo or the vestibule where we had been.

Now . . . having said all that, this really isn’t what the story is about; at least it has little to do with the point I wish to make here (other than to set the stage). Another thing I had done was decide to leave my BlackBerry in our hotel room, thinking I really wouldn’t want – or need – to talk to anyone on the phone. After all, I had my iPad and could essentially communicate via email, twitter, facebook, and sms to just about anyone I knew or cared about.

One more thing. As it turned out, our daughter had split her lips a bit and scratched her upper gums, but she didn’t need stitches and her teeth were fine. All we needed was an ice pack and, of course, the assurance of the Doctor that she was not in need of any surgery or other procedures to ameliorate any permanent damage <whew!>

So . . . now we had a ride back to the hotel (generously provided by Hilton Security), but we didn’t have the address to the house we were going to and, at that point, nobody seemed to be answering their phone. My wife had her cell, but she doesn’t have email on it and my BlackBerry had the address in one of the emails I could access with it. I was forced to go up to the room and, when I arrived, I found there was both an email and a voicemail from the person who had found my iPad and was anxious to return it to me. I was floored! Both my wife and I were certain I’d never see it again.

To make a long story longer (just kidding), I was able to hook up with this person and the following morning we met in the lobby and I got my iPad back. This blog post is, ultimately, my way of thanking him in the only way he would allow me. I offered him a reward, but he wouldn’t even let me take my hand out of my pocket. He did let me give him a hug when we parted and I hope we will stay in touch. I hope I’m wrong, but it seems to me there aren’t enough people like him around these days.

Now I need to tell you who he is. His name is Troy Maragos. He is the Director of Compassion Ministry and Local Outreach at the Harvest Bible Chapel Niles. I need to thank him publicly and, even more, because I am not a religious person, I need everyone to know how much I value (and trust) the kind of person this man is. When I was in my first year of law school, one of my professors said something that has stuck with me over the years (decades, actually; over three of them). He said “If I had to choose between a person who had the right politics but no humanity, and a person with the wrong politics but who had humanity, I’d pick the latter every time.”

This experience points out a somewhat analogous situation, I think. Here is a man who’s religion is not only different than the one I was born to (I was raised as a Jew and I am bar mitzvah), but who has religion as his occupation; surely something anathema to my own non-religious life. Nevertheless, he demonstrated the humanity I always seek in people. He was not merely selfless, but relentless in seeing the right thing was done.

I have a huge amount of respect for that and I am deeply thankful our lives crossed at the time they did. I want to wish him the best and hope he finds success in all he does. The world needs more people like him, in my opinion.

8 Comments   |  tags: , , , , , , , , , , , , , , | posted in Random Thoughts

19 August 2010

Companies Should Pay Attention to Former Employees

By Rick Ladd

Today, my friend (I consider anyone I can have a decent, useful conversation with on Twitter a friend) Kelly Kraft (@KRCraft) posted a blog asking the question “How much and what kind of a relationship do you have with former employees?” Her experience is much different than mine, though I think her conclusions make perfect sense for any organization contemplating doing as her former org did. The question is not – in my mind and, I think, in Kelly’s – whether or not to have ongoing relationships. Rather, it is what kind of relationships, and how extensive (or intimate), will they be?

KM Through Social Media

Over eight years ago, in response to a perceived need for understanding (and locating) the depth and breadth of expertise at Rocketdyne Propulsion and Power (then a division of Boeing’s Space & Communications business unit – whew!), I did some research and found a company that provided a tool that was a predecessor of many of the social media offerings of today. In my opinion they were way ahead of their time. The tool was called AskMe Enterprise and it offered profiles, Q&A threads (including forwarding, commenting by others, feedback as to quality and efficacy), file and link uploading and sharing, etc. We later had a customization added that provided for posting Lessons Learned and, about four years ago, they added a blogging capability.

Unfortunately, the larger percentage of our workforce (especially leadership and management) adamantly refused to participate. This wasn’t unexpected, however disappointing it may have been, and we continued to use the tool and work on building acceptance by example and through its ever-growing usefulness. Many years ago, I suggested we consider finding a way to stay connected with the constant flood of experienced Engineers, and others, who were retiring or moving on to other pastures. Inasmuch as we had a history of bringing some of those people back as contractors, I thought we might be able to find an inexpensive method of remaining in contact with the majority who didn’t return.

The proposal I thought made the  most sense was to provide retirees with a secure connection to our network and, as compensation for being available for questioning within AskMe, perhaps covering the cost of their Internet connection. I don’t believe anyone took this idea seriously and it essentially died on the vine.

Intellectual Property & Communication

Now here comes Kelly, pointing out how valuable her former organization, Exact Software, has found maintaining continuous relationships with former employees can be. She also addresses the issue of what kinds of relationships make sense for different types of employees. Specifically, she notes the difference between outward-facing, highly engaged employees as opposed to somewhat sequestered, internally focused employees like many of the Engineers I worked with. She is, however, right on the mark suggesting each of them can be successfully engaged.

For instance, she points to her own experience as an Implementation Consultant for Exact and the work she did in the years since, noting there probably isn’t a great deal the enterprise needs to do to engage her. She is also, I believe, referring in part to her use of Twitter to stay in touch. My Engineer friends are not terribly likely to engage using Twitter (or blogging, or anything else that public for that matter). There are considerations of IP protection they can’t afford to ignore, as well as governmental restrictions like ITAR that, contravened, will surely bite them in the ol’ behind. This can be, and has been, quite expensive and can be done somewhat inadvertently.

Nevertheless, as Kelly points out, there are numerous ways in which an enterprise can stay in touch, and engaged, with its former employees. In Rocketdyne’s case – especially – with those employees who have retired and are not working for another company. She is also pointing out, in my opinion, that CRM (or SCRM) isn’t just for sales and marketing to dun customers with either. Social Media have many applications. Many of them are useful for engaging with an enterprise’s customers, but many are also valuable for engaging one’s own employees (current and former). The lunches and parties sound pretty cool, too.

PS – The article she credits me with was a few paragraphs of my opinion of what Hutch Carpenter (VP of Product at Spigit – @bhc3) had to say at his blog, “I’m Not Actually a Geek” (which he really is, but you didn’t hear that from me).

4 Comments   |  tags: , , , , , , , , , , , , , , | posted in Business, Collaboration, E2.0, Enterprise 2.0, Family, Knowledge Management, Systems Thinking

12 July 2010

Double Rainbows Herald Crazy Synchronicity

By Rick Ladd

Wow!!

My Serendipitous Rainbows

Right after (and I do mean “right” after) I had shown some friends the “Crazy Double Rainbow Guy” YouTube video, it started to rain a bit. This, in and of itself, was quite unusual here in Southern California. July is not known for a month in which you can expect any kind of precipitation. As I was grilling some hot dogs and hamburgers for the kids and our adult guests (it was my oldest daughter’s 9th birthday party), I looked up and saw a somewhat faint, yet quite distinct, double rainbow.

It was neither as full, nor as bright, as the one that had inspired such ecstasy in the crazy guy, but there it was . . . as was my Flip videocam. I had put on an apron (something I seldom do) and stashed the camera in one of the pockets. I managed to record a bit of my crazy-ass double rainbow and a few comments from my perspective as well. I offer them here not as any especially entertaining video, but rather as a way to memorialize the event, which I considered quite serendipitous and synchronicitous (if I may be so bold as to make up my own words :)) Here’s the link. Hope anyone who sees it (undoubtedly not many will) finds it at least a bit entertaining.

2 Comments   |  tags: , , , , , , , , , , , | posted in Family, Random Thoughts, Science

13 June 2010

Now I Remember!

By Rick Ladd

Happy Birthday!

One of the more interesting things I’ve noticed about Facebook, not including the brouhaha over privacy we’re all acutely aware of – at least most of us are – is how it’s slowly changing my relationship to things I didn’t really used to have a relationship with. I am talking about the manly art of remembering birthdays.

Yesterday, I found myself on Facebook and noticed it was a friend’s birthday. Normally, I don’t pay a great deal of attention to birthdays. Like most men (I think) they come and go and we don’t spend a great deal of time at a Hallmark store poring over dozens of cards, looking for the perfect one to give our friends, etc. As far as I can tell, based on the yearly stories surrounding no less a card-remembering day than Valentines, men are notorious for waiting until the last minute to get something for their girlfriend, wife, etc. – if they get anything at all.

I’m not here to argue whether or not this is a good thing. I suspect my wife will be happier if I remember special occasions each year, though this year we both spaced our anniversary : ). I question whether or not it means anything to my male friends, though I suspect it does to some extent. I think everyone likes to be remembered or to know they’ve been thought of by loved ones and even acquaintances.

So, social media continues to fascinate me. Today I’m off to Boston to attend my first ever Enterprise 2.0 Conference. My goal is to learn what I can but, more importantly, it’s to cement some relationships I’ve been conducting virtually for – in some cases – several years. This is also the first conference I will ever have attended that wasn’t under the auspices of the company I worked for during the last two decades. It’s kind of nice to be doing it on my own dime. Somehow, it seems even more valuable.

1 Comment   |  tags: , , , , , , , , , , , , , , | posted in E2.0, Enterprise 2.0, Family, Random Thoughts

8 June 2010

Return from Yosemite Valley

By Rick Ladd

Yosemite Falls

All Levels of Yosemite Falls

I was careful not to disclose our location on Twitter recently (well, at least not too blatantly) as I didn’t want anyone figuring out where we lived and coming by and overfeeding our cats or tropical fish. Yosemite Valley was a great place to spend five days camping with two other families, despite the fact the first evening and night were cold and wet. We arrived on Thursday evening and set up our tent in a light, continuous rain – managing to keep reasonably dry. Unfortunately, we immediately discovered we had a couple of minor leaks in the floor and were not able to repair them enough to keep a few small puddles from forming.

Normally, the sound of rain falling  can be quite soothing for me, but that night it kept me awake most of the night. It was coming down hard and I was sure the tent would be flooded or something would collapse and we’d be inundated and miserable for the rest of the trip. The following morning I discovered it had actually hailed during the night, which explained the ferocity of the sounds I had heard at times. Fortunately, though there were some leaks in the tent, for the most part we remained dry through the seemingly endless, cold night.

The following morning I was awakened by what sounded like an elephant pissing outside our tent. I heard our friend’s voice and, being tired from my lack of sleep brought about by anticipation of our tent’s imminent collapse during the rain, I chose to ignore it. I learned later the rain had collapsed the center of an older EZup canopy and the only way it could safely be emptied of the large quantity of water it had managed to accumulate was to take a knife to the center and cut a slit in the canvas. Hence, it was actually the EZup that was pissing. There truly are no elephants in Yosemite Valley, I’m pleased to report.

At any Rate, we had a great time and I just wanted to share a picture of the entirety of Yosemite Falls, which I took with my BlackBerry. I can’t believe how good it came out!

Leave a comment   |  tags: , , , , , , , , , , , , , , | posted in Family