I received my Master’s degree in Knowledge Management from the Tseng College of Extended Learning at California State University Northridge (CSUN) in 2009. Shortly afterward, the University decided to cancel the program. Recently, I received a request to participate in a survey being used to determine if it was time to reinstate it.
Tag Archives: Knowledge Management
Although I am not trained as a scientist or an engineer, I did spend over 20 years working with engineers and (yes, Virginia) rocket scientists. I also may not be a professional scientist, but I’m a pretty good amateur one, and I like to think that being around all that knowledge and brain power bestowed on me at least a patina of engineer/scientist. I do know I am loathe to make decisions without a great deal of information and as much knowledge as I can locate about the consequences of my decisions.
One of the methods we used to make engineering design decisions is called a trade study, which is short for trade-off study. It’s essentially a very simple concept, whereby you develop the desired outcomes, e.g. features and capabilities of a system, schedules and cost structures, break them down into measurable parts, and compare various ways to achieve those outcomes. The process itself is reasonably simple, but the details can become staggeringly complex and frequently overwhelming.
As I learn more and more about Decision Science and its derivatives, I look for examples and analogies from previous experience that I can revisit with newfound knowledge and capability and, perhaps, understand a little more clearly or completely than I did back then. I am convinced Decision Science, which embraces the concepts of Decision Engineering and Decision Intelligence, as well as the use of Decision Modeling to pull it all together, is a powerful tool that too few people know about.
One of the things that occurs to me, and I want to throw this out for your consideration, has to do with the remarkable software tool Quantellia has created, called World Modeler. It seems to me it is to trade studies what AutoCAD is to hand-drawn blueprints. It is so rich in modeling functionality, it just makes every other tool I’ve worked with seem flat, unimaginative, and terribly cumbersome in terms of what we know we’re facing and how we see problems in today’s environment.
Just after the turn of the century (that would be 2001) I conducted a trade study for a software tool, some of the requirements of which were that it would run on our intranet and was designed to both locate expertise and facilitate the exchange, use, and capture of knowledge in a form that would remain useable for some time to come. In short, one kind of knowledge management system that was being sought after back then.
The trade study I conducted looked at three products and rated them over about a dozen criteria we were interested in. There was no formal weighting and it was a fairly simple, straight-forward comparison of capabilities. A simple effort based on what we knew at the time and the very palty list of vendors who were providing the kind of service we wanted. In fact, as you can see in the accompanying graphic, there were only three . . . and one of them (Primus) was actually — if memory serves — an internal service of Boeing’s developed specifically for airplane mechanics to share information on their service and repair activities worldwide.
With World Modeler, we would have been able to model so much more than just these paltry selection criteria. We could have included in our decision the aggregate likely impact of things we assumed would happen, thereby surfacing possible misconceptions that some had. We could have included connections to IT, HR, and Communications, thereby giving us a clearer picture of the likely impact on the enterprise of implementing the system.
Frankly, in retrospect — and based on the fact that its use steadily declined after my retirement — I’m still not certain it was a good decision, though I had lots of reasons to believe so back then. So, getting back to my point, I think World Modeler is an incredibly powerful tool for an organization to measure the value of many of its decisions before making them. It’s also useful, in my opinion, in a wide array of situations and scenarios. I intend on addressing many of them as time goes by and I become more versed in its capabilities and more comfortable with my understanding of its value to various organizations and situations. You should check it out.
Funny how some things seem — given enough time — to come full circle. Although I have always seen patterns and complexity, as well as the intricacies of their interplay, I wasn’t introduced to the concept of Systems Thinking until I worked on the Space Shuttle Main Engine program at (what was then) Rockwell International’s Rocketdyne division. That introduction included being exposed to the thinking of Dr. Russell Ackoff, a recognized authority in the field. I was fortunate enough to spend some time with him, twice in Philadelphia, prior to his death in October of 2009.
Shortly after retiring from Rocketdyne in 2010, I was introduced to Dr. Lorien Pratt of Quantellia, LLC, who showed me a tool her organization had developed called World Modeler. I was excited at what I saw and hopeful I could somehow become involved with Dr. Pratt and her team. However, that was not to be at the time. I was provided the opportunity to more thoroughly investigate the tool, but I had made a conscious choice to refamiliarize myself with Apple products (after over two decades of living in the PC, DOS, and Windows environment) and World Modeler was not written to be run on a Mac. Furthermore, the PC laptop I had wasn’t powerful enough to do the math and drive the graphics required for running models in real time. I was hosed.
Finally, about six months ago I was contacted by Dr. Pratt, who asked me if I wanted to assist in writing a paper that described an effort in which they were involved with the Carter Center. I enthusiastically said “Yes!” I’ve done a couple of other things with Quantellia since then but, beginning a few weeks ago, I took on an entirely new and (for me) exciting role as a referral partner.
Right now I’m spending a fair amount of time learning Decision Science in general, and the process and tools Quantellia uses to help organizations understand complex interrelationships and make better decisions based on that understanding. As I’m doing this I watch videos, read blogs and articles, look for original research, and work on presentations that will help me educate others in this important approach to business and organizational operations.
So . . . here’s the full circle part. As I’m looking for definitions, or explanations, of Decision Science and its origins, I Google the term. The first two hits I get are to The Decision Sciences Institute and to Carnegie Mellon University’s Department of Social and Decision Sciences. The third link is to a Wikipedia article on that same Department. In that article, there’s a link to Decision Science, specifically. However, it redirects to an article on Operations Research, which is where Systems Thinking originated. At the bottom of the page is a list of researchers under the heading “See Also”. One of the researchers, unsurprisingly, is Russell L. Ackoff. To me, that’s a combination of serendipity and years of working on better understanding how an understanding of systems can work to the benefit of any organization; actually, anyone.
I’ll be writing a lot more about Decision Science, including my understanding of some of its constituent parts, Decision Intelligence, Decision Engineering, Decision Modeling, and the power and value of our tools, World Modeler and DEEPM (Decision Engineering for Enterprise Project Management). I hope I will be able to clearly explain what it is we have to offer and, more importantly, what everyone has to gain by understanding it. The value exists independently of me or even Quantellia. We’ve just been at it for a while and can apply and employ the discipline both efficiently and effectively. Stay tuned.
I am pleased, proud, and excited to announce I have joined the team at Quantellia, LLC. Located in Denver, Colorado. My official title is Consulting Analyst and my main duties consist of (oddly enough) analysis . . . and some writing. OK, lots of writing.
Quantellia is the leader in the emerging discipline of Decision Intelligence and, among other offerings, provides a software platform, World Modeler™, designed to rapidly create interactive simulations for envisioning and understanding highly complex systems interactions and the results of decisions affecting them.
For my friends in the Knowledge Management field, as well as anyone who is involved with complex business, governmental, or other organizational decision making, I invite you to learn more about Quantellia. My professional opinion is (though somewhat slanted) you won’t regret it.