Mediation Blues

I have often said I spent over two decades – the entire length of my career at Rocketdyne – trying to get Engineering to talk to Information Technology; two different groups of geeks, each of which thought they were superior to the other.

I didn’t work on it full time, and it wasn’t my job to get them talking, but had I been successful it would have made my job a lot easier. I worked at being a voice of reconciliation between them. It’s in my nature. I was not successful; at least not overall.

Now, the difficulty in getting these two organizations (we called them  “Processes”, as opposed to “Functions” or “Departments”) to talk to each other, was deeply ingrained in the culture of that enterprise. Part of the problem stemmed from the way we, as an enterprise, were organized. When I first arrived there in 1987, we were heavily command-and-control and pathologically hierarchical. There were kingdoms; fiefdoms, if you will and very few people thought further ahead than their own careers and organizations.

I’m happy to say things improved pretty dramatically over the years. One reason was the tireless efforts of a group of people, led by Dr. Bill Bellows, to apply the concepts and tools of thought leaders like W. Edwards Deming, Russell Ackoff, Edward de Bono, and many others to the way we did business. The term Dr. Bellows used for many years was Enterprise Thinking.

What made this way of thinking stand out, in my opinion, was its recognition of the systemic nature of an organization, an enterprise. It was clearly understood that all things – all processes or departments – were interconnected. Nothing in an enterprise exists by itself, outside the system(s) with which it interacts.

When you can clearly see this, suddenly you recognize how counter-productive it can be to blame people for things that go wrong, as well as expect individuals to make things work properly, which brings me back to the Engineering and IT departments I so futilely attempted to arbitrate for, as well as the title of this post.

Civility in Argument

Although I am guilty of it myself at times . . . I’m working on it . . . I don’t believe it is productive to blame others and, especially, to completely alienate them by using labels like “Idiot” or “Moron”. This is true whether you’re working together at an enterprise and – ostensibly – you share the same basic vision and goals, or you are on completely opposite sides of the political spectrum when it comes to how you think the country and the economy should be run.

I started writing this to make a point about the level of incivility I find at times on the Internet, especially in the comments of non-moderated news sites. Even the moderated ones contain some really argumentative and, at times, nasty comments. As I worked on what I was trying to say, the tragedy in Aurora played out and, true to form, the arguments between those who believe the second amendment is sacrosanct and those who wish to see access to guns more regulated are heating up.

My original intention was to point out how I have been able to get along with many very conservative people in my life, especially when we live and work together and see each other face-to-face on a fairly regular basis. I have long said that locally, in terms of how our cities and neighborhoods are run, we all want essentially the same things, e.g. safe neighborhoods, good schools, jobs, access to health care, etc.

I seldom have anyone disagree with this and it doesn’t surprise me. The problems seem to arise when we start talking about more abstract affairs; the economy, foreign relations, use of the military. Yet, I find with the people I know best we’re able to disagree without labeling each other as morons or idiots. We disagree but, somehow, we manage to continue getting things done together and not getting into actual fights over who’s right or how best to accomplish something.

I suppose this is one of our biggest problems in this country. Many of us have the tendency to ascribe the worst of motives to those they disagree with. I’m inclined to think that’s not a very good way to work together and achieve anything other than a continuous standoff. It seems that’s precisely how our government is now being run and it does not portend well for us as a nation. I’d like to see it stop.

A Taste of the Future

I have seldom written about politics or civic affairs here, but they weigh heavily on me. I have two young girls my wife and I adopted from China. I worry about the future they face here, where everything seems to be falling apart. I want to leave them a better world than I found as I was growing up and it sure as hell looks like that’s going to be a tall order.

I’ll leave this particular post with one thought and I will no doubt have more to say in the future . . . especially now that I’ve sort of broken the ice (not very well). Ironically, given I live in Simi Valley – still notorious for its role in the acquittal of the Los Angeles Police Officers who beat Rodney King, the thought that comes most readily to mind is, “Can’t we all just get along?” I know it’s a bit more complicated than that, but it is something to wonder about. It happens quite frequently in real-life, on the ground . . . as they say.