Category Archives: Business

Email? Very Interesting

It occurs to me the following quote may instill a bit of cognitive dissonance in my friend @elsua:
“Welcome to Posterous! We think e-mailing is such a natural way to share information, there can be no better way to publish something on the internet”.

Hope you see this, Luis. If not, I’ll bring it to your attention. I’m interested in your thoughts about the statement.

Posted via email from rickladd’s posterous


Once more unto the breach, dear friends

I’ve probably used this title a bit too often over time, but . . . what the hell, eh? Not sure I’ve publicized it, but I have decided to accept the early retirement package offered by Pratt & Whitney Rocketdyne to all employees who have celebrated their 60th birthday. I will, therefore, at the tender age of 63 (well, a couple weeks prior to achieving that particular milestone) be a retiree. I’m not, however, actually retiring, as I can’t truly afford to. So . . . I’ll be looking for interesting things to do that will also bring in a little bit of income to supplement my modest pension and the reduced Social Security I will be “forced” to apply for a bit early. So watch for me to get increasingly “vocal” as I feel the need to make a little rain for myself. I’m hopeful I can do that without being obnoxious, but one never knows. Others will have to be the judge of that.

Transportable Medical Records

Being at the Doctor’s office (routine visit) reminds me of a pet peeve. I am all in favor of any move toward digitizing and sharing my medical records with my providers; present & future. I hope that our sensitivity – I might allege hypersensitivity – over medical privacy isn’t crippling us from moving forward with an effort to save us from repeatedly filling out the same histories every time we go and for every new provider. Just a thought!

Rick

Posted via email from rickladd’s posterous


Rock Formation – Indio


Rock Formation – Indio

Originally uploaded by rickladd

Although I found this rock formation particularly interesting (note it appears to be sedimentary layers that have been rotated an entire 90 degrees), my primary interest in posting this is to test the efficacy of Flickr’s post to blog functionality. This is the first picture I am posting here, but it probably won’t be the last. If you read my blog you will probably note my interests are rather eclectic. Also, since my wife purchased a Canon 50D and gave me her 10D, with a couple of lenses to boot, I would like to start taking a few more pictures than I have in quite a while. I’ll post them here once in a while. So let’s see how this works, eh?

Later note – It appears to have worked just fine. If you click on the picture you’ll be taken to my Flickr account. I’m beginning to upload more pictures; some of them taken years ago but ones I like or think are interesting. I hope you do as well.

One more thing. In looking at this picture it occurred to me this formation had to be created by tectonic activity. I knew the San Andreas fault was somewhere nearby, but a quick search led me to the fact that it starts just north of the Salton Sea which, coincidentally, is where Indio is. I didn’t wish to take the time to research this fully, but I’m fairly confident this major fault begins right about where this picture was taken (which explains a lot to me).

Rick


From the Frying Pan, Into the . . . ?

Last week, during the remaining few hours of a two-day Novations class in Project Management, I received a couple of somewhat disconcerting emails. The first one, from the President of the company, was a notification a “Voluntary Separation Program” was being offered to all employees (well, almost all) who would be 60 years of age or older on May 15, 2010. This was announced as the latest step in many that have been taken to prepare the business for the challenges presented by the ending of the Space Shuttle Main Engine program and by the changes announced recently by NASA. I can’t say it was a surprise. The second email was from HR. It contained the (again, not startling, but nevertheless uncomfortable) news that I was (being close the 63 years old) eligible for the program.

Now, I had not – until that point – seriously considered leaving the company. I have been there for a total of over 23 years (cycle time; I worked my first year as a temp and left for two years to join a somewhat ill-fated yet necessary attempt to rejoin a family business) and had every intention of remaining at least another 15. Furthermore, as the lead for a team charged with changing the way we did business, with special responsibility for the use of social media, I was excited about the challenges we faced and the opportunities that presented. Suddenly, I felt very old and somewhat useless. It was not a comfortable feeling at all.

I have since spent a great deal of time thinking about what this means to me and, as a result of this thinking, I have decided to take the offer. In fact, I signed the papers yesterday declaring my intent to do so. While it isn’t the most lucrative of offers they could have made, it will give me about six months in which to plant the seeds of my next career, a career I intend on pursuing with a vengeance. I am also old enough to retire, which will increase the time I have before I need to start dipping into our savings. One last course available to me is filing for social security, something I would rather wait until I am 66 to do so I can receive the full amount.

So . . . what am I going to do with this breathing space. Well, my friend Luis Suarez has hinted at some of it in his post of today, “When This All Gets Cool, It’s All about The People and Your Passion“, and it’s even in my profile on Facebook, where I said “I am most interested in using today’s Internet based social computing technology to further the interests of my company and, not incidentally, humanity as well. I see no reason the two interests can’t converge. Do you?” It looks like I won’t be doing it to help my company, but I’m confident I can find other companies interested in what I do. Possibly, the most exciting thing about this change in career, though, is it will allow me the time to work with schools, community-service organizations, and other types of enterprise that can benefit from my passion about social computing and the promise they hold for doing the right things.

This is the journey I am now embarking on and I’m literally bursting with enthusiasm for it. I believe it will be a large part of the experience I will chronicle in this blog. I will continue my long association with my friends and colleagues in the Enterprise Thinking Network, many of whom will continue (unless there are further, massive layoffs) with Pratt & Whitney Rocketdyne. In fact, I am scheduled to co-present a workshop with Johnnie Pourdehnad, long-time associate of Russell Ackoff’s, and an adjunct professor at the University of Pennsylvania, where he also serves as the Associate Director of ACASA (Ackoff Collaboratory for the Advancement of Systems Approaches). This will be in April, before I have officially left the company (scheduled separation date is no earlier than May 14), at this year’s In2:InThinking Forum – an event you should consider attending if you are interested in new ways to view the world and the work we all do. I recommend it highly.

At any rate, thanks to a fairly extensive network I have built over the years in order to increase my value to my current organization (Hmm. Guess that didn’t work all that well, but it has had the side benefit of being useful to me professionally), I have already begun seeking out new adventures and new ways in which I can be of service. Maybe I’ll even be able to make a decent living at it! I you have any ideas of what some of those things can be, please don’t be shy. Let me know. I promise I’ll get back to you.


Inclusion: Bad for Diamonds; Oxygen for Innovation

In a response to a tweet from @MartijnLinssen, I noted that inclusions are bad for diamonds, but good for innovation and business in general. I think Martijn posted that particular tweet in response to a question I had posted about the use of the terms “consultant” and “expert”. I think too much time is spent on figuring out ways to exclude people from anything other than the roles we’ve pigeon-holed them in. This seems to be the default mode of Human Resource departments, i.e. find a job title and wrap it around a “belly button”. Once you’ve accomplished that task, you have an employee ready to fit into the pre-ordained mold you’ve created; the cog in your machine, if you will.

This seems to miss the reality that all of us are far more complex than a title can contain expression for. In my over twenty years at Pratt & Whitney Rocketdyne I have seldom performed tasks that were directly in alignment with the title I held. Part of the reason for this is I was always looking for new and innovative ways of getting things done and, to their credit, my management never (or seldom) discouraged me from doing so. I don’t think I’m all that unique. I happen to believe everybody has hidden skills and talents an organization can – and should – tap in to. We should encourage, no, assist everyone to reach their fullest potential. We should create an environment where everyone can contribute to the growth and sustainability of their organization, whether their contribution is small or large. To do anything else is more than foolish. It’s wasteful and destructive. Our people are, indeed, our most valuable asset – especially in a knowledge-based economy. An asset we can ill afford to ignore.


So many places to “be” – I’m so cornfuzzled!

Copyright 2010 GoogleWith the release of Google’s Buzz yesterday I have added yet another platform/channel to my ever-growing arsenal of social tools with which to engage and, especially, to learn from a long list of wonderful and generous people who willingly offer their intelligence, passion, and wit by freely sharing what they know. I don’t know about others, but even with locations that federate, or aggregate (oh hell, I’m not sure which it is), many of the places I “am”, I still find it difficult to completely see the larger landscape of the social  network I’m entwined with. Dion Hinchcliffe hints at Buzz portending a change in the way the “knowledge” of who we are, what we like, who we know, etc. is treated in his “First impressions of Google Buzz: Smart, useful, long road ahead“, posted yesterday. If I understand him correctly, Google is using algorithms that can draw context from the web, associated specifically with what our (singular and collective) behavior, connections, and interests are evidence of, and serve up relevant and (one would hope) useful information for us.

I hope this turns out to be the case. I’m reserving judgement for now, as it took  me at least six months after signing up for Twitter before I could see any use for it that made sense to me. If Buzz is anything like Twitter (only better) I plan on being a bit more ahead of the curve than before. Only time will tell, but the thought of having some help in making sense of all the chatter (including my own) is pretty exciting to me. We may end up with a half-dozen different “suites” (which will, no doubt, find some overlap in the apps used) for us to choose from and I’m torn over whether or not I would prefer some sort of standardization. Nevertheless, the reality for now – for me – is that I’ve been using Gmail and other Google platforms for many years and am unlikely to pass up a chance to get (and put) most of my info into their hands.


Reflecting on Some Other Reflections

Two posts got me thinking today. I’m not usually one to see the year as abruptly changing when December rolls over into January; I don’t do New Year’s Resolutions and stuff like that and I am more prone to celebrate the Winter Solstice than to celebrate Christmas or Hanukkah. Yet, it is the end of a calendar year, and there is some sort of change that always seems to take place when the year rolls, so I thought I’d take a crack at looking back just a bit at the previous 12 months. Having said that,  I’d also like to look a little forward as well, but that will come just a bit later.

The two posts I’m referring to are by Andy McAfee and Susan Scrupski, two people I have come to know better this year due to my work as an internal evangelist on Enterprise 2.0.  Andy’s writings on E2.0 and Susan’s tireless work on establishing and greasing the skids of the 2.0 Adoption Council have made my job much easier. I have learned a great deal from them and expect next year to bring even more knowledge, enthusiasm, and innovative ideas and practices I will no doubt benefit from. The post I refer to by Andy is very upbeat and strikes an optimistic note. The one by Susan is more hopeful than optimistic, but is definitely upbeat. Nevertheless, they’re both wonderful posts that look forward to bigger and better things. You can read them here (Andy’s) and here (Susan’s).

This last year has been a year of transition for me. Our fairly new President (I’m talking about where I work, not the country) recognized the value of E2.0, as well as numerous other efforts I was engaged in, and began leading the company in a new direction at the beginning of the year. He even christened our direction PoWeR 2.0 (PWR is an acronym for Pratt & Whitney Rocketdyne. Since our main business is Rocket Engines and Energy Systems, PoWeR is a decent way to characterize who we are internally). In addition to E2.0, PoWeR 2.0 includes the continuing integration of Program  Management, Knowledge Management, and Enterprise Thinking, the latter of which is our approach to the Systems Thinking propounded by people like W. Edwards Deming, Russell L. Ackoff, Peter Senge, and Edward de Bono, to name a few. To my way of thinking it will ultimately (I can dream) result in a relatively holistic, portfolio approach to the management of the entire enterprise, ridding us of silos of knowledge and performance in order to more efficiently and effectively meet the challenges of a fast-moving and demanding economy.

This very positive direction came at a time when our parent company announced our merit increases would be postponed by six months and that we would be given five days of unpaid “furlough” during the year. To their credit, when the six months expired we were given increases and the furlough days were designed mostly to intersect with holidays so we would get four day weekends. The financial hit was also spread through the remainder of the year once the decision had been made. This made it a bit more palatable and easier to assimilate financially. For that I am grateful. I’m not blind to the difficulties of the economy and we’re in a sector that can be hit pretty hard. Frankly, I’m pretty happy to still be employed and have a challenging and exciting job to do.

This year I also managed to complete my Masters Degree in Knowledge Management at CSUN. For me this was a major accomplishment. Not only was I working 46 – 50 hours most weeks, but I also have two young children and I’m no spring chicken, having arrived in this world back in 1947. It was sometimes grueling work, especially the last trimester when all I wanted was to get on with my life and put more attention into what I was doing at work. Nevertheless, I now have another degree to add to my accomplishments. Maybe some day I’ll get a Baccalaureate as well.

I’m almost embarrassed to say I became a Cancer patient and survivor all within the space of less than a month. I say embarrassed because I didn’t suffer at all. I must admit to being a bit concerned when I discovered I had a malignant melanoma on my back, especially after doing a little research and coming across descriptions that referred to it as the deadliest form of Cancer. Nevertheless, it was caught early, surgery was successful (and proved it hadn’t metastasized), and the Doctor’s say the chance of recurrence is around 3% – less than the chance I’ll have a heart attack or stroke in the next decade or so.

So, for me this has been a pretty upbeat year – all things considered. My kids are healthy; my wife, though still unemployed, is doing a great job of organizing the children’s education and extra-curricular activities, and (for the most part) I’ve been pretty healthy. Now for next year.

I’m really looking forward to next year. I believe I will be involved in some very exciting and innovative activities at work and, through the 2.0 Adoption Council, will be learning more and more about how to help my company reap the benefits I believe the development of what Andy calls emergent social software platforms (here for more info) will provide for any company willing to work at their adoption and profitable use. I have made plans to attend the next Enterprise 2.0 Conference, though I have already been working on methods of using social software (like Twitter) to allow others to virtually attend many conferences and possibly provide for far greater participation while saving money on travel expenses.

If I don’t post before the New Year I wish everyone a wonderful, joyous holiday season shared with friends and family in relative peace and comfort, as well as a happy and healthy new year. BTW – Susan, 2010 is the end of the decade. It won’t be over until 2011, but who’s counting?


Russ Ackoff, Systems Thinking, and Enterprise 2.0

I posted another “tribute” to Russ Ackoff in my blog at the 2.0 Adoption Council’s collaborative site and thought to share it outside the Council as well. Our site is enabled by Jive SBS and is private, so I’d like to share it with others. What follows, then, is the post as I wrote it the other day:

I am of the opinion it takes a certain kind of sensibility to understand how and why Enterprise 2.0 fits into an organization and, more importantly, how it can increase the effectiveness of everyone and everything with respect to how that organization realizes its goals. In my mind that sensibility was understood well (if not best) by people like W. Edwards Deming and the man I’d like to reflect on just a bit in this post, Russell Lincoln Ackoff. I am writing this because Russ just died last October 29 and the resonance of his passing has yet to settle amongst the community of people who knew him – either personally or through his writings and teachings. Just today I received an email from John Pourdehnad, Director of ACASA at UPenn, with a link to another tribute to Russ, which I urge you to read. I have written about his passing also, as Russ affected me profoundly. I was hoping to visit with him once again next month. Alas, that was not to be. You can read my feeble attempt here, and you can read the latest blog I received from Johnnie here. If you aren’t aware of who Russ was just Google his name and you’ll find plenty out there to inform you.

I raise this issue for several reasons. One is my feeling that, much like so many great people, the full impact of Russ’s influence will only be felt now that he is gone. Whle he was alive he was the spokesperson for his thoughts; nobody could convey what he had to say as well as he could and few tried. Absent his presence it now falls to those of us who stood at his feet to now stand upon his shoulders and try our best to carry on his work. Make no mistake about it, Russ was an important figure in contemporary thought. Not merely in business, but also in education and life in general. No less than Peter Drucker held Russ’s work in high esteem. Drucker once wrote a letter to Russell, which he proudly displayed on the wall of his office. In it, Peter had this to say:

“I was then, as you may recall, one of the early ones who applied Operations Research and the new methods of Quantitative Analysis to specific BUSINESS PROBLEMS — rather than, as they had been originally developed for, to military or scientific problems. I had led teams applying the new methodology in two of the world’s largest companies — GE and AT&T. We had successfully solved several major production and technical problems for these companies — and my clients were highly satisfied. But I was not–we had solved TECHNICAL problems but our work had no impact on the organizations and on their mindsets. On the contrary: we had all but convinced the managements of these two big companies that QUANTITATIVE MANIPULATION was a substitute for THINKING. And then your work and your example showed us–or at least, it showed me–that the QUANTITATIVE ANALYSIS comes AFTER the THINKING — it validates the thinking; it shows up intellectual sloppiness and uncritical reliance on precedent, on untested assumptions and on the seemingly “obvious.” But it does not substitute for hard, rigorous, intellectually challenging THINKING. It demands it, though — but does not replace it. This is, of course, what YOU mean BY system. And your work in those far-away days thus saved me — as it saved countless others — from either descending into mindless “model building” — the disease that all but destroyed so many of the Business Schools in the last decades — or from sloppiness parading as ‘insight.’” (I took this from a comment by Steve Brant – a friend – to Michael Trick’s Operations Research Blog. I have personally read the letter as well, in Russ’s office earlier this year)

Another reason I wish to point to Russ’s work is my belief it can – and should – play a significant role in our understanding the implications of Enterprise 2.0. As Andy points out so saliently in his book, and as I would hope most of us have already come to realize, our work is not merely to theorize about the efficacy and implications of adopting E2.0 principles, but rather to apply them to the conduct of our respective organizations such that they improve their day-to-day operations and assist them in achieving their strategic goals. I think that can best be done by also understanding the systemic nature of the organizations within which we operate, and Russ had unique understanding and insight into how this was so.

The intent I had for my personal blog, which I link to above, was to work on reconciling Systems Theory – as taught by Russ and others – to the philosophy of Dialectical Materialism; perhaps a bridge too far given the demands on my time and energy. I do, however, wish to continue understanding how the principles of E2.0 (here‘s a great overview Dion linked to in Twitter) can be best understood from the viewpoint of Systems Theory. To that end I will continue attempting to reconcile what Russ had to teach us with the work we are all engaged in with respect to this council. It is my hope many of you will asssist in this endeavor. I believe it is extremely important to our success. Actually, I believe it is a valuable component of the continuing development of human thought and organization – economically, politically, and socially. I welcome your comments.

Respectfully,

Rick


Are We Failing to Fail?

Today I attended an hour and a half, lively, funny presentation by a man I had never heard of before, but who I intend on paying at least a little more attention to in the future. His name is Terry Paulson. He’s been described as the Will Rogers of Management Consultants and he pretty much lives up to that description. He was invited as part of a series of ongoing events put on at Pratt & Whitney Rocketdyne called Passport to Leadership. This series is always open to anyone who wants to attend. Due to space limitations there is online registration available on a first-come, first-serve basis. Most of the time, unfortunately, the room (generally it’s held in an auditorium that can seat about 150 people) isn’t quite full. Sometimes it’s overflowing; depends on the speaker, the time of year, and what’s going on in the company at the time.

I chose to attend this particular event not because I had any idea who Terry Paulson was, but because of the title of the event – “The Innovative Leader’s Challenge: Inventing the Future in a Cost-Containment World”. Intriguing. Surely, anyone paying attention nowadays knows just about everyone is paying attention to costs more so than usual. What I really liked about his approach was its level of (in the words of his website) optimism, resilience, and hope – not to mention a good dose of animated humor. He made it clear he wasn’t talking about being a Pollyanna,  full of false promise and glittering visions of the future, but of being a realist; of looking at things and seeing them for what they are and being willing to face them head on. Interestingly, though he didn’t say it, his home page talks about something I heard many years ago from a radio psychologist by the name of Dr. Toni Grant. I used to listen to her on KABC radio here in Los Angeles when I was driving a truck in my family’s wholesale food business back in the late 70’s. She talked about the propensity many people have to be perfectionists, and she said perfectionism was the beginning of what she called “The Three Ps” – Perfectionism, Procrastination, Paralysis. Many people who read this recognize how frequently this is the case. I know I’ve experienced it at times in my life.

Here’s a quote from his website that kind of sums up the presentation he gave: “Most get an ‘F’ where it counts the most. They fail to fail! Too many get stuck in the Three P’s: Perfection, Procrastination, and Paralysis. They are so worried about making a mistake that they end up doing nothing at all. Most mistakes are not terminal; they become stepping stones to success. Get moving!”

At any rate, here are some of the takeaways I have from this presentation:

  • Frequently ask people questions like “What are you doing differently” or “What have you learned lately?” or “What’s working for you?”
  • When you attend a conference or a presentation don’t sit with people you know (they’re “used”)
  • Don’t wait for direction; get busy inventing the future by capitalizing on emerging opportunities
  • Continually use your quality processes and innovation as a strategic advantage to create the new “good old days”

Here are a few other concepts he discussed . . . and passed out in a nice handout I can easily copy them from 🙂

  • Claim the optimism advantage by using setbacks as stepping stones to progress
  • Build a learning organization in support of strategic innovation
  • Use bridge building strategies to make collaborative innovation work

One of the things I found most amazing about his presentation was every slide he showed was a quote by someone else. Normally I would find this abhorrent but, in his case, he supplemented every one of them with his own stories and anecdotes and his spin on what the message of the quote was. Even the way he read them was entertaining. He was very animated, very funny, very entertaining, and pretty damn enlightening. Like many presentations I’ve attended, he didn’t necessarily tell me anything I didn’t already know. Nevertheless, his style – and his substance – reinforced many of these things, either reminding anew of those things I perhaps needed to strengthen my skill at or providing some positive reinforcement that I’m heading in the right direction.

One of my favorite quotes (at least a portion of one) comes from Barbara Waugh, a personnel manager and change agent at Hewlett-Packard. She has talked about “amplifying the positive deviants”. I like to think she was talking about me when she used that term.