Category Archives: Professional

4 July 2012

Knowledge Management Ain’t Actually Going Anywhere

By Rick Ladd

I completely forgot I had posted this over a year and a half ago. I never actually posted it here, but did post about it and provided a link to it at Content Management Connection. Despite the passage of time since I did post it, I don’t really think much has changed, but I’ll let you be the judge of that.

PS – Click here to see an up-to-date graph and some regional data as well from Google Trends.

Google Trends Graph

Knowledge Management vs. Social Media Searches via Google

As a result of two tweets I just read; one from @SameerPatel and the other from @ralphmercer, I wanted to get a thought down before it recedes forever into the darkest corners of my brain, where I know I will feel the remnants of its presence, but will also never be able to fully recall it.

Based on something Sameer said I went to Google Trends and searched on the terms “Knowledge Management” and “Social Media”. In the past almost two years, with the exception of a large drop at the end of 2009, and a slight dip at what looks like the end of June in 2010, Social Media searches have been steadily increasing. During that same time period, searches for Knowledge Management – which are now less than a fifth of the searches for Social Media have remained arguably steady, with perhaps a bit of a continuous waning.

I suppose some would suggest this portends the eventual death of KM, but I really don’t think that true . . . or even possible. KM has always been based on the belief that we humans are unique in our ability to pass knowledge on to others, as well as to collectively create new knowledge and retain it for future use.

As I had suggested to Ralph, and what he was kind enough to point out in his tweet, is the reality that it’s “very expensive to reacquire knowledge”. This isn’t something anybody wants to do, anymore than they want to produce re-work or scrap. Yet people seem to be mulling over the viability of KM for the future.

I think the reality is two-fold. First, the need for sharing and re-using knowledge or information continues as strong as it’s ever been. What it’s called is of little consequence and, if KM has gotten a bad rep, then let’s move on and call it something else.

Second, I believe a lot of what we mean when we refer to social media is actually the next iteration of KM, insofar as it enhances collaboration, sharing, finding out what others are doing, etc., as well as captures and makes available collective knowledge and wisdom.

So, what do you think? Has KM run its course, or is it just taking on a new “identity” in the form of social media and (something I don’t think I mentioned above) Enterprise 2.0?

6 Comments   |  tags: , , , , , , , , , | posted in Knowledge Management, Professional, Social Media

3 July 2012

Getting to Observable Work

By Rick Ladd
Observable Work

We Can Work Smarter & More Effectively When We Can See What Our Colleagues Are Doing.

One of the concepts I think best conveys what many are trying to do with social media inside organizations, mostly large ones, is that of “working out loud” or “observable work”. The idea is that one’s efforts and day-to-day activities are conducted in such a way as anyone who wants to can find and see visible artifacts of that work.

There are numerous benefits to doing this. One way in which it is highly beneficial is it obviates the need for regular activity reporting. Where I used to work, a great deal of time was spent at the end of each month as employees gathered information and wrote up their reports on the activity they could recall or that they had been organized enough to make notes about.

Once they had done so, these reports went from the workers to first-level managers, who read, edited, consolidated, and passed the information up. This continued through the organizational hierarchy until it finally reached the President, where it had been re-written, re-organized, and (sometimes) thoroughly filtered to ensure bad news wasn’t included or was glossed over or minimized. Not the best way to do business, IMO. It was very stressful and quite time consuming.

A good friend and long-time blogger in the field of knowledge management and social media – Luis Suarez of IBM – recently summarized the most important issues he got from last month’s Enterprise 2.0 Conference in Boston. Especially useful to enabling observable work, I think, is Alan Lepofsky‘s concept of social task management, which Luis discusses in an excellent post on CMS Wire. There’s lots of good info Luis offers there as well as some links to other stuff, including one to an excellent Slideshare presentation on Social Fatigue. Check it out yourself:

http://www.cmswire.com/cms/social-business/social-task-management-when-social-business-got-down-to-work-016309.php

1 Comment   |  tags: , , , , , , , , | posted in E2.0, Knowledge Management, Social Media

20 June 2012

What Facebook and Google are Hiding from the world.

By Rick Ladd

Wonderful 10 minute TED talk on how Facebook, Google, and others are doing us a disservice by personalizing the things we see. This speaker points out that we are in danger of becoming a web of one when algorithms without deep ethical roots are used to determine what we want to know about. Great talk.

1 Comment   |  tags: , , , , , , , | posted in Professional

11 June 2012

Ooh! Ooh! Look At Me!

By Rick Ladd
Too Old to Work?

Too Old to be Useful?

I’m fully aware my experience is entirely anecdotal. After all, it has happened – as far as I can tell – only to me. Furthermore, I really have no way of knowing why things occurred the way they did because I haven’t been made privy to the processes and decisions that went into the “invisible” side of my experience. Therefore, you may write these words off as the irascible grousing of a bitter old man, if you like.

Nevertheless, inasmuch as I have applied for a shitload full of jobs in the recent past, all of them online and most of them through LinkedIn, let me offer a little of my experience in doing so. When it comes to hiring, regardless of whatever else they may or may not do right, and regardless of the good intentions of no doubt good hearted people, HR departments suck at treating applicants as human beings.

Of all the positions I applied for, I would say no more than 20 – 25% of them acknowledged my existence in any way after I had completed my application. Of those, the majority were simple web pages that I was fed after completing their application. In total, I received no more than four email acknowledgements of my effort.

Unfortunately, my application was the last of our “engagement” and this was even true of organizations whose primary business was “Social” business. Even people I knew personally managed to avoid interviews or much, if any, communication. I don’t think it was because I have body odor, either.

One company, to which I applied for a community management position, sent me a four-page document containing around a dozen scenarios and problems they wanted me to respond to with my analysis of the situation and how I would handle it. I took the opportunity (and at least four hours) to respond to the challenge and provide what I hoped were good answers.

Despite my relatively rapid response, it wasn’t until I publicly wondered (on Twitter) why I was being ignored that I received an email (or was it a tweet?) informing me the job had been filled. Another company was kind enough just yesterday to let me know of another position that has been filled . . . months after I offered my application. I wonder why they never thought to interview me?

Here’s what I think may be happening. Despite all the rah rah talk about respect for the knowledge and experience of older workers, nobody really wants to hire someone my age. It’s pretty easy to figure out approximately how old I am simply by looking at my LinkedIn profile. If nothing else, you’ll be able to figure out I’m a Baby Boomer and, actually, with very little search proficiency, I believe one could ascertain my exact age with reasonable certainty. I have no intention of hiding it either.

I must point out, as well, I’m fully aware I have made a large portion of my life an open book by my participation in social media and through my blogging efforts. However, I also have a long track record of loyal and valuable leadership and service to an organization that played a significant role in the United States’ space program. I have also, for many years,  shared a great deal of the knowledge and experience I have gained from those efforts. There is a digital trail of my work as well.

I guess my best bet is to continue seeking clients who can use my assistance for short periods of time or for limited responsibilities. Let me say this to hiring managers, though. You really ought to figure out processes for treating your applicants with a bit more respect. I know they’re supplicants as well as applicants, but do you have to treat them like shit by essentially ignoring them throughout what is not a comfortable process to begin with? Just a thought. After all, the word “Human” is part of your process and job description, no?

6 Comments   |  tags: , , , , , , , | posted in Knowledge Management, Professional, Social Media

11 June 2012

Ooh! Ooh! Look At Me!

By Rick Ladd
Too Old to Work? Too Old to be Useful?

I’m fully aware my experience is entirely anecdotal. After all, it has happened – as far as I can tell – only to me. Furthermore, I really have no way of knowing why things occurred the way they did because I haven’t been made privy to the processes and decisions that went into the “invisible” side of my experience. Therefore, you may write these words off as the irascible grousing of a bitter old man, if you like.

Nevertheless, inasmuch as I have applied for a shitload of jobs in the recent past, all of them online and most of them through LinkedIn, let me offer a little of my experience in doing so. When it comes to hiring, regardless of whatever else they may or may not do right, and regardless of the good intentions of no doubt good hearted people, HR departments suck at treating applicants as human beings.

Of all the positions I applied for, I would say no more than 20 – 25% of them acknowledged my existence in any way after I had completed my application. Of those, the majority were simple web pages that I was fed after completing their application. In total, I received no more than four email acknowledgements of my effort.

Unfortunately, my application was the last of our “engagement” and this was even true of organizations whose primary business was “Social” business. Even people I knew personally managed to avoid interviews or much, if any, communication. I don’t think it was because I have body odor, either.

One company, to which I applied for a community management position, sent me a four-page document containing around a dozen scenarios and problems they wanted me to respond to with my analysis of the situation and how I would handle it. I took the opportunity (and at least four hours) to respond to the challenge and provide what I hoped were good answers.

Despite my relatively rapid response, it wasn’t until I publicly wondered (on Twitter) why I was being ignored that I received an email (or was it a tweet?) informing me the job had been filled. Another company was kind enough just yesterday to let me know of another position that has been filled . . . months after I offered my application. I wonder why they never thought to interview me?

Here’s what I think may be happening. Despite all the rah rah talk about respect for the knowledge and experience of older workers, nobody really wants to hire someone my age. It’s pretty easy to figure out approximately how old I am simply by looking at my LinkedIn profile. If nothing else, you’ll be able to figure out I’m a Baby Boomer and, actually, with very little search proficiency, I believe one could ascertain my exact age with reasonable certainty. I have no intention of hiding it either.

I must point out, as well, I’m fully aware I have made a large portion of my life an open book by my participation in social media and through my blogging efforts. However, I also have a long track record of loyal and valuable leadership and service to an organization that played a significant role in the United States’ space program. I have also, for many years,  shared a great deal of the knowledge and experience I have gained from those efforts. There is a digital trail of my work as well.

I guess my best bet is to continue seeking clients who can use my assistance for short periods of time or for limited responsibilities. Let me say this to hiring managers, though. You really ought to figure out processes for treating your applicants with a bit more respect. I know they’re supplicants as well as applicants, but do you have to treat them like shit by essentially ignoring them throughout what is not a comfortable process to begin with? Just a thought. After all, the word “Human” is part of your process and job description, no?

6 Comments   |  tags: , , , , , , , | posted in Knowledge Management, Professional, Social Media

24 May 2012

I’m Selling Cars

By Rick Ladd
Signing up Test Drivers

Here’s Where The Paperwork Gets Done

Now, everyone knows that Ford Motor Company is doing one hell of a job embracing technology and, especially, digital and social media. Scott Monty has been leading the way and doing a pretty good job of it. Now I’m selling cars; Fords to be exact.

I’m not actually a car salesman, but I have a Ford dealership as a client. This is the biggest weekend of the year and it’s being kicked off with a yearly event meant to raise money for two local high schools. It’s called Drive One 4UR School and, for every qualified driver who comes in a test drives a new Ford, $20 (up to a maximum of $6,000) is donated to either Royal or Simi Valley High School. There is no sales pressure and the only requirement is to fill out a very short form before taking out the car, and answering a few questions on a survey after returning. That’s it.

So, as part of my efforts on behalf of Simi Valley Ford I have been spending more and more time on the premises. I told the President I didn’t believe I could do a credible job of representing his organization if I wasn’t somewhat a part of it, so he agreed to give me access to an office and a computer so I can be here, even if I’m actually working on other stuff.

I’ve been working on the test drive program a bit, and even took out a 2013 Mustang for a long and varied test drive. I’ve done a little bit of video that I’ll soon edit and put up on our Facebook fan page. I’m hoping to get a YouTube channel for us. Unfortunately, for now it would be blocked here on the premises, which I’ve been trying to get changed . . . so far unsuccessfully.

Right now I’m just enjoying being around a retail marketing event; something I’ve not experienced in this capacity for decades.  There’s Motown playing on a large sound system, American flags on all the vehicles, the weather is spectacular, and I’m sitting in my office waiting for a networking event (co-sponsored with the local Chamber of Commerce) to begin.

I’m going to have to leave early to attend open house for my 8 year old and then I’ll be back again tomorrow. I plan on spending time here over the weekend as well. That will also be something I haven’t done in years, although I work at home constantly . . . so it shouldn’t be all that weird. Ah – The Shirelles singing Carole King’s “Will You Still Love Me Tomorrow?”. Guess I’ll find out!

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16 May 2012

I Like to Mix and Match

By Rick Ladd
A couple of Muses

One of these has got to be my Muse!?!

Yeah. I know. I missed posting the other day. I spent a lot of time creating and writing the first post for a new blog I created for a client. Have you tried to create an engaging and useful blog site for a Dry Cleaners? I believe I can (and have begun to) do it, but it ain’t a walk in the park, if you get my drift. Besides that, my muse decided to take a little vacation. I’ve been talking to it a lot lately, trying to convince him/her to stick around for extended periods of time, but I don’t always seem to get through to her/him.

Anyway, I suggested I would write a bit about why I’ve made the – perhaps – dangerous choice to mix my personal blogging in with my professional blogging. Actually, though I haven’t as yet done so, I plan on mixing in political blogging and, come to think of it, I’ve pretty much tipped my hand when it comes to religion . . . though I may yet have some surprises in store.

I have elsewhere discussed my purpose for starting this particular blog and why I named it Systems Savvy. I’m not exactly circling around to what my original intention was, as my plan is a bit broader than what I originally set out to do. What I am doing, however, is not only recognizing the systemic nature of the physical world, or that of the economy, society, and the entities that form bonds that keep things going, but also of my own life; me as a system and me as a system embedded in larger, more complex systems.

What I’m getting at is I am not defined by any one aspect of my life. I have diplomas to signify my completion of particular courses of study, but my education has been continuous and diverse. You can’t define me with a couple of initials at the end of my name. Neither can I be defined by any of the numerous positions I’ve held over the years at literally dozens of companies, some of which I either owned or was a partner in.

I have some pretty well-defined political and religious beliefs. Some might call me opinionated . . . but they’re clearly assholes :). Regardless, none of my “beliefs” or opinions are set in concrete. I like to think I am both intellectually curious and doctrinally malleable. I strive to be scientific in all that I do and in all my thinking about what makes the world go ’round.

Me and my alter ego

Me and my evil twin

I have a personal logo I designed, at the suggestion of Ross Dawson, that seeks to represent my philosophy to some extent. It consists of a pair of head-shots of me – one positive, the other negative – juxtaposed on top of the yin yang symbol. This represents my understanding* of the dialectic; the tension and resolution of opposite tendencies in the world and in human relationships.

All to say . . . I have presented myself as a compartmentalized, semi-one-dimensional person for most of my life. This is what was asked of me and what I gave in the belief it was necessary to survive and thrive. I still believe it worked fairly well for me and probably does for most people in today’s political and social climate. I have no intention of continuing along those lines. I’m still struggling for the right voices to use to present my stories, but I am bound and determined to present what I believe my life has been about and the direction I intend for it to take in the time I have remaining.

Two days ago marked the second anniversary of my retirement from Pratt & Whitney Rocketdyne. I’ve been reconciling myself with the reality that life wasn’t going to proceed along the path I had expected for an awful lot of years; learning to deal with the changing circumstances. I’ve been on this path for a while and expect to constantly refine – and redefine – it as time goes by. I have my moments of despair, primarily over wondering if I’m going to be able to replace the income I lost as a result of my retirement but, for the most part, I’m having a ball.

Stay tuned if you’re interested. I do want to be read. However, a large part of my impetus for doing this is my desire to leave a trail for my children to follow in understanding their father and why he did what he did. Having become a first-time, adoptive father at the age of 55 (and again at 59), I have no illusion that I’ll live long into my children’s adult lives. This is just in case I don’t get to have the conversations with them I’d like to.

* On 17 May 2012 I changed the word “knowledge” to “understanding” with respect to the concept of “the dialectic”. I did this as, in accordance with Professor Russell Ackoff‘s “spectrum of learning“, I wished to convey the thought not merely that I have knowledge of the existence of the dialectic, but I believe I have a reasonably well-developed understanding of how it works in the world as well. Whether I have the wisdom yet to apply that understanding well . . . remains to be seen.

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7 May 2012

A Less Than Auspicious Anniversary

By Rick Ladd

I have an interesting anniversary arriving in about a week. Actually, it arrives in precisely a week; seven days, that is. May 14, 2012 will be two years since I retired from Pratt & Whitney Rocketdyne. Two years. It hardly seems that long ago I decided to accept an offer to retire early and strike out on my own. To be honest, I’m still not sure I made the right choice, but I did make it and I thought I would spend the next week recounting my “adventures” since then.

Does Retirement Have to Mean "Used Up"?

Does Retirement Have to Mean “Used Up”?

I should point out my retirement wasn’t entirely voluntary, though the choice was mine. I had no intention of retiring . . . ever. All the men I grew up with, including my father, worked until they dropped dead and, unfortunately, many of them – including my father – dropped awfully early. This was not my plan. The way I looked at it, work is what defines us and I expected to have something interesting to do for many a year to come. I though I would work at Rocketdyne well into my eighties.

It didn’t work out quite like I had contemplated, but it has made for an interesting two years and, I trust, will continue to provide challenges for years to come. However, it hasn’t exactly been easy . . . for many reasons. First, there’s the reality that my income has dropped considerably and we’ve been moving backward a bit each month as expenses slightly outpace income. Savings are really helpful, but they’ll be gone at the rate we’re going before the kids make it to college. This I find intolerable.

To remedy this I’ve tried, admittedly somewhat halfheartedly, a couple of different approaches I will attempt to chronicle in the next couple of days. My first attempt was to provide consulting services to small businesses seeking to use social media to market themselves and teach them how to engage with their target – and current – markets. Not only did the economic conditions militate against my being able to find success in the market I plunged into, but the very conservative nature of this town ensured people were not going to be easily convinced of the efficacy of a social media strategy. I was not prepared for their skepticism and reluctance to push the outside of the envelope. My bad.

One of the adjustments I have made is to lower my expectations considerably and work from there. This includes, of course, adjusting the rate I can charge for my services. I’m working at finding the sweet spot for that part of my endeavors.

Another major aspect of this milestone is that I will be 65 years old in less than a month. As prepared as I’ve been to accept, and even embrace, the inevitability of aging, I am still struggling with aspects I had not anticipated. I will try to go further in depth regarding these aspects in the next week. Suffice it to say that ageism is, I’m pretty sure, still very much a part our culture. The combination of reality and myth is very powerful and impinges on most everything I do. I’ll try and discuss my approach to aging and what has changed for me in the past several years tomorrow.

 

1 Comment   |  tags: , , , , , , , | posted in Professional, Retirement

30 April 2012

More of That Lifelong Learning!

By Rick Ladd
The Queen Mary from my hotel window

The Queen Mary Outside My Hotel

I just finished my presentation, the last in a group of three on the subject of social media for the American Oil Chemists’ Society’s meeting in Long Beach, CA. This was a huge event, with about 1500 people and lots of organizations in attendance.

The room was set up for nearly 300 people, but no more than 30 – 40 were in attendance at any one time. I have since learned (and am not in any way surprised to find) that the scientists in the organization are somewhat reticent to adopt social media. Actually, I’m very familiar with the problem and even discussed it in my presentation.

One thing I think I’ve gotten out of this, as a result of going through the process of creating my schpiel and also from my conversations with my co-presenters, who both have businesses they’ve been running for about as long as I was at Rocketdyne, is a clearer understanding of what I may have to offer and can build a viable business around.

Both of them told me nobody’s providing much in the way of education and services designed for the use of social media inside an organization. Both of their presentations were about the value of social media, but they were focused almost entirely on how to use it to either market your organization or to connect with like-minded people in order to build your connections or your personal brand.

After I finished, we sat down for a panel discussion. Frankly, I wasn’t feeling all that good about my efforts, but I do seem to be my own worst critic. However, one of the members of the Society, who has been attending meetings since 1976, got up and said he thought ours was the best session he had ever attended. That felt pretty darn good to hear!

One more bright spot. I was asked to write an article on my subject for their industry publication and expect to hear more about it in the next several days. We’ll see how that goes. I’m glad I put this presentation together and now I’m going to refine it and see if I can find other places who would like me to give it. I’m told there’s a market out there. Now I have to find it.

1 Comment   |  tags: , , , , , , , , , , , | posted in Knowledge Management, Marketing/Branding, Professional, Social Media

27 April 2012

What I’m In2

By Rick Ladd
In2:InThinking Logo Pin

The In2:InThinking Logo on a Lapel Pin

A little over ten years ago, a group of people who were students or admirers of W. Edwards Deming decided to create an event that would honor the teachings of Dr. Deming here on the West coast. I am not privy to all the details of its genesis and they aren’t really all that necessary to this post, but I do want to provide a bit of context, as I’ve never before written about this event in this venue.

I’m bringing it up now because I attended this year’s In2:InThinking Forum for the first time since leaving Pratt & Whitney Rocketdyne nearly two years ago. It’s funny, but I couldn’t remember whether or not I attended the Forum in 2010. However,  I just checked and . . . not only did I attend, I co-presented a three hour session with Professor John Pourdehnad of UPenn entitled “Emerging Social Software Platforms – How & Why Emergence and Adaptability Increase our Common Understanding”. I’m not sure what that says about my priorities, or my memory, though having looked it up I can now recall the session somewhat vividly. 😦

I stopped attending for several reasons, not the least of which was I had to start paying for it out of my own pocket. I’m essentially of the opinion now that I should have continued to attend, despite the extra expense, but I guess I wasn’t thinking all that clearly for the last couple of years. It is not an exaggeration to point out my “retirement” has knocked me for more of a loop than I anticipated when first I decided to accept the severance package offered to all employees who were 60 or over, back in the first quarter of 2010.

There were numerous reasons – besides the cost – I made the choice to not go in 2010 and, again, they were likely pretty stupid or silly, but that’s spilled milk under the bridge 🙂 . Suffice it to say I’m very glad I went this year. Among other things, I got to meet, talk to, and have a picture taken with the Dean of the United States Military Academy, West Point, Brigadier General Tim Trainor.

General Trainor gave Saturday morning’s keynote address and responded to questions afterward. One of the questions was from my friend Steve Brant. Frankly, I don’t remember his question but I do remember the answer included a somewhat sheepish apology for injecting a sliver of politics. It was this apology I addressed with him afterward when we had a moment to speak.

What I said to him was, essentially, that I thought it was time to start talking a little more politically; not in support of any politician or specific policy, but more in an effort to build dialogue and respect for diverse opinions. Unfortunately, discourse in this country has sunk to the level of pig-headed name calling and the delusional belief there is only one answer to any question (and it’s mine). This is a recipe for disaster, especially the latter belief, in any endeavor and surely with respect to the national discourse.

And though I hope I might have the chance to discuss it again with him (hopefully on [his] campus 🙂 ), and I will write about this subject again as well – probably numerous times – it’s not the point I wanted to convey here. That’s far simpler and less contentious, I think.

Linear Aerospike Engine Hot-fire

Look Ma. No Nozzle!

I attended an all-day, pre-forum workshop based on Barry Oshry’s Organizational Workshop. It was the third time I’d attended this workshop and it was led by a former colleague and dear friend. There were several other sessions conducted that day and we all started out together in the Leadership and Learning Center* at PWR’s Canoga Ave. campus. One of the participants/presenters was Col. (Ret) Debra M. Lewis and, just before we split up into our separate groups for the day’s activities, she said something that stuck with me the rest of the weekend.

She pointed out that, unlike many other conferences, forums, seminars, symposia, etc. she had attended, her being a little late wasn’t met with anything other than warm welcomes, hugs, and appreciation for her presence. As I said, that comment stuck with me and, when she and her husband LtCol (Ret) Douglass S. Adams shared their experiences on their year-long Duty Honor America Tour, I realized how much I had missed out on by not attending last year and by not remaining in touch with my former colleagues and so many friends I had grown close to over a career that spanned a little over 23 years.

As well, it reminded me these are very special people. There is no person who makes it to the In2:InThinking Forums who hasn’t become aware of the systemic nature of organizations and life itself. Every one of them is also a kind and compassionate soul who cares about the impact they have on their places of work, their families, and their communities. None of them are there primarily to sell a product or service. They come to share. If they’ve written a book they bring some, but it’s not their primary purpose. These are leaders and teachers. I’m very lucky to have been a part of the journey with them, and now look forward to many more years of positive engagement.

I’m also slowly realizing the process of “retiring”, which has entailed an awful lot of refocusing and not a little concern over how long I’ll remain sharp and capable, has affected me far more deeply and in more ways than I apparently cared to think about. So . . . my journey continues and I look forward to gaining a more clear understanding of how I’m coping and what I intend to do to make things interesting and productive. Reflection is good, don’t you think?

* It’s worthy to note this center contains, both within and just outside in a patio area, a rather large collection of rocket engines and the parts from even more, including some very historical engines. Among these are the SSME, J-2, RS-68, both an annular and a linear Aerospike, and a SNAP-10A nuclear reactor (minus the fuel).

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