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Tag Archives: blogs

The Kingdom of Spamalot

A Can of Spam

All Hail The King!

Checking my dashboard for this WordPress blog, I discovered I have received 15 comments that have been isolated as spam. Sometimes there are legitimate comments that get quarantined and I want to be careful to review each one of them for legitimacy. What’s particularly interesting to me is how many of them tell me I’ve posted the greatest thing since sliced bread. There are two other things that seem to distinguish virtually every one of these. First, there is almost always a misspelling that generally consists of a spelling transposition, i.e. the letters are all there but not in the right places. Second, most of them use an acronym generally reserved for texting. Here are some examples:

  • YMMD with that asenwr! TX
  • That’s way the bseetst answer so far!
  • You’re the graetest! JMHO
  • Never seen a bteter post! ICOCBW
  • With the bases loaded you strcuk us out with that answer!
  • That’s raelly shrewd! Good to see the logic set out so well.
  • AKAIK you’ve got the asnwer in one!
  • Wow! Great tihnknig! JK
  • Great common sense here. Wish I’d thugoht of that
Another interesting thing is some of these comments are in response to other comments that aren’t directly responsive to what I wrote, but are clearly related to a couple of keywords in the post. For instance, I wrote a post about bacon and one of the comments was a discount offer for smoked meats, which I decided not to remove as it might actually be of interest to someone. Others are comments to a test I did.
I’m unclear on what these comments are doing for anybody, assuming they aren’t caught, marked as spam, and deleted – which is what I’m going to do with all of them. Anybody know why this happens? Are they just link fishing or something? There no doubt is a term for this I’m just unfamiliar with.
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Why Are Some Large Enterprises So Darn Stupid?

 

Can you believe they blocked this?

Watch out for that fly

I worked for over two decades at a very large (and exceedingly ponderous) corporation. Actually, I worked at three of them without every leaving the location I originally hired in at. Although I worked at a company called Rocketdyne, it was a division of Rockwell International when I hired in. It was later sold to The Boeing Company and, in 2005 was purchased by United Technologies and became a part of its Pratt & Whitney family.

Each one of these organizations were not only capable of, but repeatedly dabbled in a level of bureaucratic numbskullery that I still find hard to fathom. I have yet to have it explained to me – at least in a way I can understand – why large for-profit organizations engage in activities that are guaranteed to hinder their ability to perform well or that cost far more than is reasonable. Frankly, I’m not sure anyone who’s directly involved in them can explain why it’s so, because I’ve never known anyone who said it was their job to slow down or squash anything . . . yet that’s exactly what happens in many instances.

The other day I watched a video shared with me and others by Euan Semple. I would link to the video, but it’s been removed by the user. I guess it was meant to just make the point for Euan mostly. Anyway, shortly after looking at it I came across a three-year-old email I had sent to a colleague. The video Euan shared was made by a student. It’s quite simple and shows how many of the social sites this college student wished to go to during the course of a day were blocked by the school’s policies. Maybe you’re thinking that isn’t such a bad thing, but I’m of the belief that people should be trusted first, as most are trustworthy. Should they betray that trust, then there might be consequences based on their situation. Spending 15 minutes on Facebook catching up with friends and family is not the same as spending an hour or two trading stocks online or visiting pornography sites. Wholesale domain blocking does not exhibit any level of trust at all and tends to alienate the majority of people who want access when they need it, but will not normally abuse the privilege.

Now to the rediscovered email. I’ll let it speak for itself. The episode which sparked it is not terribly important in my opinion, though it was important enough for me to memorialize and share it with a colleague whose mission was (and is) to steer the organization from simple-minded, one-size-fits-all policies and procedures. This is, I think, what it evidences. I hope you don’t think it too petty of me to point it out. I think this approach still dominates the thinking of the corporate world, as well as academia, as evidenced by the video Euan shared. What follows is my email.

I don’t know what to make of this. Well . . . actually, I kinda do. It’s kind of funny, yet somehow a bit infuriating. Allow me to explain. As you may or may not recall, the men’s room near my cubicle was recently finished and re-opened. One of the features they installed is those waterless urinals. I’ve only seen them once before, and each time I go in I make note of the name of the company – thinking to find them on the Internet so I can read something about the science behind them. Also, each of the urinals has a bee painted on them and I wanted to see if I could find something quickly about why (though I suspected I already knew). At any rate, I finally remembered to investigate both (after several weeks of forgetting as soon as I got back to my computer) and found what I wanted and decided to just click on Google images as well. The first picture was of a urinal with a fly – not a bee – painted in the sweet spot.

I decided to take a close look and clicked on the picture. Although I was able to see the picture, even open the full-size image, the website it was on (which appears in a lower frame in Google images) was blocked by Websense. What I find remarkable, ironic, asinine, stupid, foolish, and probably a dozen more useful adjectives is the category they chose to block it under – “Tasteless”. Tasteless!!!! Is there some sort of absolute scale on which that quality can be measured? It was probably the name, but what if the website was about caring for infants or puppies or god knows what? This I find not a little insulting. What children they think we are! Let’s not forget the further irony that I could, for all their blocking, see the image. Perhaps I should sue for negligent infliction of emotional distress. Here they made an attempt to insulate me from something as tasteless as this, and I was nevertheless forced to look at a painted fly in a vitreous porcelain urinal due to the incompetence of Information Technology and UTC Policy. I hope I recover. I hope I can sleep tonight.

There! I got it off my chest. Please realize this email was sent approximately 3 years ago, so some things (like Google’s positioning of images and their associated sites) have changed. If Euan’s friend’s example is any indication, however, other things haven’t changed at all. I don’t think this bodes well for any organization seeking to do its best work. My experience says it hinders creativity and innovation, as it blocks people from following leads and decreases whatever chances might exist for serendipity and loose ties to open up new avenues and approaches to solving problems.


Small Business and Social Media Marketing

Where I came from

I Was a Cubesicle Denizen

Yesterday (February 14th) marked the nine-month anniversary of my leaving Pratt & Whitney Rocketdyne. In this time I have slowly transformed from an employee of a large, multi-national corporation to a self-employed entrepreneur. In so doing I have changed my mindset from that of a community member and manager, responsible for greasing the skids of social interaction amongst workers with similar goals, to that of a marketer, responsible for understanding how social creates a different kind of community amongst people with a symbiotic, but not so insular connection.

I can’t remember where I read it, but I try to always keep in mind what someone said about marketing, which I can directly apply to my work – You can learn marketing, but you can’t be taught what is learned in over forty years of experience. So I’m busily studying marketing and, especially, how to utilize social media to provide a new level of engagement never before possible between a business and its customers.

In making this change I have joined the local Chamber of Commerce and a business network. I have also, since I am old and experienced enough, volunteered my services to my local SCORE chapter. My knowledge of social media was in great demand and I ended up helping a few people out even before I was officially a member.

As a result of my Chamber membership, I decided to do a little study of the restaurants in the Chamber and their use of four avenues often used for marketing and public relations, e.g. Foursquare, Yelp, Facebook, and Twitter. I looked at each channel a bit differently. For instance, for both Yelp and Foursquare I was most interested not in whether or not the business was listed or had either tips or reviews of it, but whether or not the businesses in question had claimed their venue so they would have some level of engagement available to them. What I discovered was surprising.

Despite the fact these services are all free to use (I’m not factoring in the expense in time necessary to wring the most out of using them), usage of all is abysmally low. The numbers are as follows:

  • Foursquare – 11% have claimed their venue (most all have been entered into the db)
  • Yelp – 26% have claimed their venue (most all exist in the db)
  • Facebook – 26% have business pages (many venues had close to 100 check-ins via Places)
  • Twitter – 26% have Twitter accounts (very few know how to use it, IMO)

I haven’t looked at all the other restaurants in the area. Nor have I considered bars, pubs, retail establishments that could benefit from the use of these four services (as well as other methods of marketing considered social, e.g. blogs), or professional services that could do the same. This does indicate to me a huge market for my services, although my experience tells me it will be a bit tough to crack, as these kinds of business owners are notoriously frugal and suspicious.

Nevertheless, I think the clear direction is for greater and greater use of social media to market small business and, especially, to engage with customers in a transformation of  how business relates to, and learns from, them. I think there’s a place for me and others like me to provide them with a bit of knowledge, some organizational help, and strategic direction.

One thing’s for certain. I am really enjoying connecting with my business roots, as I was in small business for over two decades before joining Rocketdyne prior to my 40th birthday – much of it actually in the food business. As I gain experience and knowledge in my new field, I hope to share it here on my blog. Stay tuned!


Considering Attending IBM’s Social Business Jam? Here’s How!

I am a VIP guest taking part in a unique opportunity to engage in an interactive discussion about the growing influence of social technology in business.

On February 8-11, 2011 I will be joining IBM to host their Social Business Jam where we will cooperatively explore the value of social technology in business, the mitigation of its risks, and the management system required to drive the social transformation required for its use.  This web-based event will provide an unrivalled opportunity for thousands of leaders from around the world to pool their knowledge and experiences, and to examine this next generation of business.  I urge you to participate. Learn more here: www.ibm.com/social/businessjam

There will be 5 discussion forums occurring simultaneously, where participants can join any time during the event. The subjects of these forums are:

     

  • Building the Social Business of the Future
  • Building Participatory Organizations Through Social Adoption
  • Using Social to Understand and Engage with Customers
  • What does Social mean for IT?
  • Identifying Risks and Establishing Governance
  •  

Participation does not require your full-time involvement during the 72 hours of the event.  You can log-in to the Jam whenever you are available, and spend as much time as you want to comment, read or engage in topic areas you find most interesting. We’re looking forward to your participation!

Please join me in this exciting conversation about the new era of business:
1. Register for the Jam: Please register for the Jam via this link: http://ibm.co/joinsbjam
2. Spread the word about the Jam: Please help us generate buzz about this upcoming event via Twitter (#sbjam) and other channels of communication you have access to.

Thanks.


Android Bloggage

I might blog more with my phone if this keyboard wasn’t so difficult to type with. Guess I’ll keep plugging away in the hope I can get at least as fast as my two thumb/two finger BlackBerry method allowed. Anybody else out there struggling with this issue?


Obvious to Him . . . Perhaps?

The Obvious?

Euan Semple is a friend of mine; at least in the sense we are “friends” on Facebook and we are “connected” and have engaged in an email conversation on LinkedIn. I also follow him on Twitter and read his blog (somewhat infrequently, I must confess). I know he’s read my blog at least once because he commented on a post of mine. We have not yet met face-to-face, nor have we had an actual conversation where we could hear each other’s voices (each others’ voice?), say . . . over the phone or with Skype.

This morning I came across an item on my Facebook wall from him. It was a link to a video of his Do Lecture, shared through his blog, “The Obvious?”. I don’t see too many things from Euan in Facebook, so it caught my attention. I clicked on it to open a tab with the link so I could view it later. Many times I don’t end up viewing the item I’ve set aside, but this time I did. I’m very glad too. You can listen yourself here.

Euan is probably best known for his introduction of forums, blogs, and wikis to the BBC and now spends his time advising organizations on how to integrate these and other “social” applications into their businesses. You can learn more about Euan from his blog or from his website.

As I’m writing this I see one of his friends has commented on the original Facebook post. She says she finds his talk bitter sweet, because he says what she’s been saying too . . . to no avail. I have to admit to feeling the same way, though I did manage to get some traction in changing the organization I spent nearly a quarter century with.

Euan clearly knows what makes an enterprise tick. He also is keenly aware of the numerous ways in which traditional organizations and management waste time and energy and, actually, hinder progress in most every enterprise that’s built on the traditional, hierarchical business model we’re all so familiar with.

I strongly suggest you listen to his lecture yourself. It’s only about a half-hour and it’s quite enlightening and entertaining. He’s a wonderful storyteller. I actually took some notes while I was listening – which is not like me at all – and here are some thoughts that stood out. I’d sure be interested in hearing any of yours.

Euan points out that fear of messiness is troubling. I forget his exact word, but I wrote down the thought it triggered for me, and that was fear of messiness stifles creativity and, therefore, innovation. In addressing the fear that using social media would get out of control, he reasonably points out we still need middlemen to make sense of all the data and information out there. I have heard the people I believe he’s talking about referred to as curators or gardeners. He goes on to point out what we don’t need are gate-keeping middlemen who add no value at all.

He makes quite a few points about culture and how best to deal with the inevitable resistance and fear one encounters when even talking about social media. One of them is a reference to the concept of Trojan mice, i.e. unobtrusive, small things that generate change through their adoption and use. Another comes from one of the few slides he used with words – “Easier to build a tool for the community than a community for the tool” – though he expresses a bit of distaste for the way many view communities. Here he points to the difference between conscripts and volunteers and, for me, invokes the value of emergence, that communities spring up from recognized, shared needs and desires, not from the dictate of management.

I think my favorite thing he talks about is the dreaded ROI argument; one I was beaten about the head and shoulders with for many years, both in terms of knowledge management and later regarding the use of social media (which I have argued elsewhere is what KM is really about; surely the kind of KM I’m most interested in!) to connect people. In a sense, it’s what the entire lecture is about, but he offers up what he calls a Scotsman’s tip about ROI – “Keep the I really small and no one will give you shit about the R”. I got a kick out of that.

So, please take a half hour of your time (plus however long it took you to read this far) and check his lecture out. It’s quite good. It helped me get to know Euan a little better, as well as reinforced my thoughts about so many things I don’t know where to begin. It is, indeed, bitter sweet for me as well.


From the Frying Pan, Into the . . . ?

Last week, during the remaining few hours of a two-day Novations class in Project Management, I received a couple of somewhat disconcerting emails. The first one, from the President of the company, was a notification a “Voluntary Separation Program” was being offered to all employees (well, almost all) who would be 60 years of age or older on May 15, 2010. This was announced as the latest step in many that have been taken to prepare the business for the challenges presented by the ending of the Space Shuttle Main Engine program and by the changes announced recently by NASA. I can’t say it was a surprise. The second email was from HR. It contained the (again, not startling, but nevertheless uncomfortable) news that I was (being close the 63 years old) eligible for the program.

Now, I had not – until that point – seriously considered leaving the company. I have been there for a total of over 23 years (cycle time; I worked my first year as a temp and left for two years to join a somewhat ill-fated yet necessary attempt to rejoin a family business) and had every intention of remaining at least another 15. Furthermore, as the lead for a team charged with changing the way we did business, with special responsibility for the use of social media, I was excited about the challenges we faced and the opportunities that presented. Suddenly, I felt very old and somewhat useless. It was not a comfortable feeling at all.

I have since spent a great deal of time thinking about what this means to me and, as a result of this thinking, I have decided to take the offer. In fact, I signed the papers yesterday declaring my intent to do so. While it isn’t the most lucrative of offers they could have made, it will give me about six months in which to plant the seeds of my next career, a career I intend on pursuing with a vengeance. I am also old enough to retire, which will increase the time I have before I need to start dipping into our savings. One last course available to me is filing for social security, something I would rather wait until I am 66 to do so I can receive the full amount.

So . . . what am I going to do with this breathing space. Well, my friend Luis Suarez has hinted at some of it in his post of today, “When This All Gets Cool, It’s All about The People and Your Passion“, and it’s even in my profile on Facebook, where I said “I am most interested in using today’s Internet based social computing technology to further the interests of my company and, not incidentally, humanity as well. I see no reason the two interests can’t converge. Do you?” It looks like I won’t be doing it to help my company, but I’m confident I can find other companies interested in what I do. Possibly, the most exciting thing about this change in career, though, is it will allow me the time to work with schools, community-service organizations, and other types of enterprise that can benefit from my passion about social computing and the promise they hold for doing the right things.

This is the journey I am now embarking on and I’m literally bursting with enthusiasm for it. I believe it will be a large part of the experience I will chronicle in this blog. I will continue my long association with my friends and colleagues in the Enterprise Thinking Network, many of whom will continue (unless there are further, massive layoffs) with Pratt & Whitney Rocketdyne. In fact, I am scheduled to co-present a workshop with Johnnie Pourdehnad, long-time associate of Russell Ackoff’s, and an adjunct professor at the University of Pennsylvania, where he also serves as the Associate Director of ACASA (Ackoff Collaboratory for the Advancement of Systems Approaches). This will be in April, before I have officially left the company (scheduled separation date is no earlier than May 14), at this year’s In2:InThinking Forum – an event you should consider attending if you are interested in new ways to view the world and the work we all do. I recommend it highly.

At any rate, thanks to a fairly extensive network I have built over the years in order to increase my value to my current organization (Hmm. Guess that didn’t work all that well, but it has had the side benefit of being useful to me professionally), I have already begun seeking out new adventures and new ways in which I can be of service. Maybe I’ll even be able to make a decent living at it! I you have any ideas of what some of those things can be, please don’t be shy. Let me know. I promise I’ll get back to you.


Learning From Those who Know

I continually struggle with how best to share here on this blog. Guess I’m trying to find my voice, which is difficult when one’s personal life is so thoroughly enmeshed with one’s professional life and the company you work for needs to keep much of what it does close to the vest. So I need to work on separating those things that are mine (my thoughts, that is) and those things that are my company’s.

Credit: Mike Licht, NotionsCapital.com

There are a couple of bloggers whose thoughts I really respect and I am learning a bit from them on how to go about doing this and growing my ability to share and connect. There are others as well, but the two I’m speaking of are Euan Semple and Gil Yehuda. Euan has a blog he calls “The Obvious“. Here’s what he says in the section “About this blog”: “This is my personal blog which I began in February 2001. I called it The Obvious? when I wrote anonymously and chose the name to reflect the fact I have to overcome my inhibitions about stating the obvious!” This resonates so strongly with me as I have always felt that anything I saw had to be obvious to everyone since it was so obvious to me. I’ve learned that’s not necessarily the case, but I have yet to fully convince myself it’s true. Reading Euan and, especially, the method he uses in his blog, is very instructive to me; might be to you as well.

Gil Yehuda’s blog is a bit different, as he writes a great deal about Enterprise 2.0. In fact, the title of his blog is “Gil Yehuda’s Enterprise 2.0 Blog“. Gil doesn’t write quite the same as Euan. Most of his posts are a bit longer, though short enough to not be tedious to anyone who’s used to the rapid-fire reality of today’s online world. Since my greatest interest – indeed, my job – is centered around Enterprise 2.0 capabilities and design principles, I appreciate Gil’s clarity and constancy of purpose in sharing his thoughts. His latest post, “What to Contribute: Thoughts of a Blogger“, is a great read on how to deal with the issues I find myself pondering each time I set out to write. I have to admit I have waaay more ideas than I manage to write about.

I intend on learning all I can from these two. I’m hopeful that time will find me opening up more and engaging with greater frequency and, hopefully, clarity as I follow how they do it. There are others – in fact Gil’s latest blog (link above) points to a lot of them, the majority of whom I follow on Twitter – and I will write about them as well as time goes on. Each has a voice worthy of listening to, even if your interest isn’t Enterprise 2.0, as they have firmly established themselves in the “blogosphere”. Check ’em out.


Seeking Balance

Lately I’ve been having a bit of trouble coming up with things to blog about. It’s not that there aren’t subjects worthy of discussing or exploring; it’s just that most of them have to do with my job and I’m uncertain over whether or not – and to what extent – I can share what it is I’m doing and the issues my company is facing. Neither is any of it “Top Secret” (though some of our work is) but, rather, we are an old and staid aerospace company with deep roots in governmental contracting and with a strong impulse to hold everything we do close to the vest. This is, in part, to protect our intellectual property which, in the world we move in, is quite valuable, and the need to comply with the provisions of the International Traffic in Arms Regulations (ITAR) that provide very serious – and expensive – penalties for “exporting” controlled information and knowledge. Export-controlled knowledge is our bread and butter, so I need to be sure I err on the side of caution.

So, I guess this in the way of a caveat. I would love to reveal more about where I’m employed; after all, I’ve been there over twenty years and my experiences greatly color how I see the business world and what I have to say about my struggles to incorporate Enterprise 2.0 design principles and tools within the organization. Unfortunately, I won’t be able to do so for the foreseeable future, though I am working on figuring out just how to step up the precipice without dropping off the cliff of inappropriate posting. I suspect this will be an ongoing struggle, but I will keep trying to figure out how to share my thoughts about our efforts at developing into a company that derives a large part of its income from industrial and commercial efforts, rather than government contracts.


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