Category Archives: Professional

All Hail The Beneficent, Ubiquitous Keyboard

There’s a little sort of game going on in Facebook lately. Someone is challenged to list three things they’re thankful for for seven days, at the same time tagging a friend each day (or something like that) to do the same. I haven’t been asked to do it, and I have no plans of doing it either, as it just seems too spread out and broad to do justice to the recognition of those things we might be thankful for. Nevertheless, it does give me pause and I have been thinking about what I would say should I choose one or two specific things for which I’m thankful. There is one seemingly mundane thing that keeps popping into my head. My ability to type.

I can’t imagine how different my world would be if I had to use what an old girlfriend of mine called the “search and destroy” method of typing. Most people use the more pastoral term “hunt and peck”, but she spent several tours with the USO in Vietnam and her life was colored by her exposure to that war, the military, and her involvement in the movement to end it. If I were hampered by that inability, my social presence and my ability to communicate would be virtually non-existent.

I was fortunate. In Junior High School I took a typing class; instead of what I haven’t the faintest, but I recall it seeming to be the most useful option at the time. As a result, I learned to touch type. Later on, when I was in Law School, I secured a position as a legal secretary for a sole practitioner who did a lot of contract and property damage work for several of the largest car rental agencies in the country. We were very busy and my workload was challenging enough that my speed increased. I’ve never been as prolific as the best, but I was up to a little over 80 wpm, with few if any errors. That’s not quite as fast as the average person can speak, but it’s a respectable clip.

IBM Memory Typewriter

The IBM Memory Typewriter

The job turned out to be a major turning point in my life, as I was introduced to the early stages of office computing and word processing. We ended up getting an IBM Memory Typewriter, the one built on the correcting Selectric, but with a dial providing memory for 50 separate pages. We moved up shortly to an Artec Display 2000, which used two 8″ floppies and had a scrolling display of approximately 30 characters. I don’t remember if it was LED or LCD, but the characters were red. We used it for pleadings, and wills and trusts.

Back to typing speed and how critical it is to communication in today’s world. I don’t really have to imagine what it would be like, because I had an experience with a colleague that pointed it out rather clearly, though it took months for me to recognize what was happening. I was working with the Director of our newly formed Program Management Office at what was then the Rocketdyne Power & Propulsion business unit of The Boeing Company. We were at almost opposite ends of the main office building in Canoga Park and I was upstairs in what was called The Annex. The distance between his office and my cubesickle was around 400 yards; not a huge distance, but it took time to walk back and forth. Plus it meant passing through the Executive Office area and there were always distractions.

I can’t recall the exact dates, but it was very early in our use of Instant Messenger; so early that I had to point out its value, as most of the older staff (which meant all of the Executives) perceived it as only a toy their kids used to communicate with each other. I kept sending IMs to this Director, but he never answered them, nor did he respond in anything resembling a timely manner to emails, so I was forced to walk to his office repeatedly during the day.

It wasn’t until a couple of months had passed that I happened to be sitting with him in his office and he was answering an email. Watching him type . . . ever so slowly and painfully . . . made it clear why he never responded to me. He had to hunt anew for each letter and, with his two index fingers, peck them out in a long, excruciatingly difficult session. He clearly hated it. I know I was cringing as I watched. I never sent him an IM after that day.

I’m thinking the ability to type is one of those essential tools we seldom think about — perhaps take for granted — without which our world would be far less rich and fulfilling. I can type this post, tweet, post to Facebook, engage in lengthy, spirited debates with dozens of widely dispersed people, and participate in a plethora of other forms of communication or collaboration relatively easily, all because of my ability to type quickly and accurately. I imagine this is true for almost all, if not all, of my friends and acquaintances.

For this I am deeply thankful.


It Doesn’t Take a Rocket Scientist

Crosswalk Button

This is a switch, not a pump!

I saw a video yesterday of a dog figuring out how to drink from a device set on the ground. It had to be stepped on and held down, but the dog would stomp on it a few times before finally standing on it to keep the water flowing. It reminded me of one of my favorite stories.

Many years ago, when I first started working at Rocketdyne, we had a couple of buildings on the other side of Canoga Ave. from the main office and factory structure. People were always having to cross the street and there was a controlled crosswalk there for that purpose. I was always amazed to find engineers repeatedly pushing the button (like this dog’s doing) to get the light to change.

I kept thinking – though I never said it out loud – “you know that’s a switch, not a pump.” It might be expected of the dog; but, rocket scientists? Maybe they were accountants.


Navigating Facebook

I joined Facebook on July 3, 2007, which means I’ve been a user for over seven years. It wasn’t terribly difficult to go through my Timeline and discover the date, but neither was it all that easy. I think I got lucky in finding the entry. Actually, since my retirement, I’ve been pretty much a daily user of Facebook. I’ve always been a little disappointed that it’s all but impossible to search your Newsfeed or your Timeline. This is especially egregious given that you can search in groups.

I’ve also been pissed off so many times because of how FB works, both in a browser and on my iPhone’s app, that I’ve found workarounds to deal with the way I get bounced around and have trouble returning to where I was when I decided to read something a little more in depth. So, the other day a friend of mine posted a description of what I had been feeling and I thought it was perfect. I told him so and I want to share what he said. Here ’tis:

I swear Facebook timeline is practice for a serious freaking bout of Alzheimer’s. You read something of interest that is cut off, so you click “… more” and read or watch something that makes you feel marginally more human and connected, you click back or close the pop-up and and they have redecorated, painted the walls (the lovely picture a friend took of a sunset or an odd shaped peanut) isn’t there but something sort of just as interesting is, and the dog you though you had (well the video of a puppy) is gone, and the thing your friend shared you wanted to like is also… POOF!

I swear Facebook is created by people who time travel and the time travel booths are sponsored by some sort of Alzheimer’s Anonymous reject group or something and want to inflict their version on the world as if that can be the new normal.

On the other side of the coin, there are lots of things you can do to organize yourself and the people and pages you follow and care about. One of the ways to do it is by building lists, or subscribing to lists others have built. One of the people who is, in my opinion, the most informed and engaged in using Facebook effectively, is Robert Scoble (aka Scobleizer). Here’s a blog post of his from nearly two years ago. He manages to stir up a lot of controversy, as evidenced by the comment from “mindctrl”, but also has a lot of really useful advice and analysis to offer. Not just for Facebook, either.

I’m still struggling with the “working out loud” thingy, but Facebook is definitely part of it. The main problem for me is that it also sucks me in and I use it to avoid doing the other things I want to do. That’s another story for other days. If anyone has thoughts about how Facebook works (or doesn’t) for you or how to make it more useful, I’d love to hear them. 


Tweaking Facebook

Facebook Like Icon

Use the Like, Luke.

I am — at least, I was — a Knowledge Management professional. It’s what I did for over a decade at Rocketdyne, starting when it was a business unit of The Boeing Company, up through my retirement from Pratt & Whitney Rocketdyne, a division of United Technologies. Pratt & Whitney paid for me to earn a Masters Degree in KM online from CSUN’s Tseng College. It’s such an exclusive degree they don’t offer it anymore. 🙂

I mention this because it affects how I share information, especially here on my blog. One of the tenets we tried to drill into people’s heads, and follow ourselves, was to avoid reinventing the wheel. That is, make it a habit to reuse information and knowledge that’s already been won at some cost to one or more individuals and the organization in which it was produced. This means, among other things, I am not interested in rewriting what others have written, while adding my own twist to it. This doesn’t apply when how I perceive an issue is substantially different than others, but it does when I’m sharing things I mostly agree with.

Yesterday and today brought me two great, and related, examples of things that need sharing and for which there’s little for me to do than announce them. The first I will actually place second, below, as it’s the subject of the second, which is a post by Dennis Howlett, which he published today in diginomica. What Dennis discusses is a Google Hangout Robert Scoble conducted, wherein he described what he has learned in thousands of hours of tweaking Facebook’s algorithms — primarily through his educated use of lists, likes, shares, etc.

Both Dennis and Robert are still far more embedded in the business world than I am and, rather than attempt an explanation through my eyes, I want to leave it to both of them to help you out. If you are using Facebook for your business or profession, or even if you just want to have a much better experience when using Facebook personally, I suggest reading the post and watching the video, which I am also including here. As Dennis points out, Robert is very generous with sharing his knowledge, something this KM pro really admires. You really should take advantage of it.


HuffPo Has Become a Steaming Pile of AOLbage.

I keep making the mistake of clicking links that lead to The Huffington Post. Big mistake. Their website takes so long to completely load – and is impossible to navigate while it’s doing so – I just can’t stand going there anymore. The only other sites that come close are fly-by-nights that essentially don’t load at all. The way HuffPo works is far more aggravating. The only way I could handle it would be to click on a link and walk away for a couple of minutes to be sure I can actually read something without it beginning all over again or bouncing around the page. ‪#‎HuffPoStinks‬


Making Contact

VVAW Button

An Honorable Organization of Good People

Since “announcing” my nascent book project the other day, I have communicated with four people who were part of the action back in the time I am writing about. One of them reached out and reminded me of some of the things we were involved in that had yet to cross my mind. Two of them I had been in touch with previously and they just happened to answer emails I sent out a couple of days ago. One I called today to give him a heads-up.

Of these four, two are Vietnam veterans; one an Army Engineer, the other an RTO with an Army LRRP team. They both played major roles in my life back then, as their opposition to the war they had fought in strengthened both my belief it was wrong and my resolve to do something to end it. I have a hard time putting into words just how much their friendship meant to me, but I’m going to try.

Right now I’m working on an Introduction; an attempt to explain what I want to accomplish in the body of the book. This is all kind of new to me. Not entirely, as I’ve had the honor and experience of working with a few other people (as an editor or proofreader) on books they’ve written. It’s just that I’ve never done the actual writing before and those books were business books (and a couple of Zombie Apocalypse novels). I’m hoping once I get going a lot of it will just come pouring out. Those were eventful times.


Miss America Fail – Help!

Two Convict Waiters

Simi Valley’s Police Chief and Some Other Reprobate

I need some help from my creative friends. Ideas . . . no money. I have volunteered to be a “Celebrity Waiter” at the fundraiser I’m linking to here. Here’s the back story for my role. I am a reject from the Miss America Pageant. Why that would happen is beyond my comprehension, but it’s all I have to work with.

I need a costume, one that I can put together for free or very inexpensively, that demonstrates why a person of my obvious high quality would be rejected by those morons on the Judge’s Committee. I haven’t worn a costume for anything in at least thirty years and my creative gene has lost some its sparkle and heft. Please help me out here. It’s for a good cause, too!


Chasing Earned Value

Recently, I was given the task of writing a short (4 – 5 page) paper on the basics of Earned Value Management (EVM), and why it’s useful for medium to large organizations in managing their projects. The idea was to deal with the “why”, not the “how”. I worked in a large aerospace organization for over two decades and we used EVM extensively. It is, after all, a requirement for all government contractors.

Earned Value Terminology

A Plethora of Acronyms Revealed

Having retired from that industry a little over four years ago, I was a bit rusty. However, you can’t have that stuff drummed into your head without it engraving itself fairly deeply on your consciousness. It didn’t take me long to come back up-to-speed. In fact, the biggest problem I had was knowing where to stop. EVM is full of acronyms and formulae (BCWS, BCWP, ACWP, SPI, CPI, etc., etc., etc.), all of which I’m fairly certain are useful . . . when used intelligently. As with most things, how valuable they are depends a great deal on what you’re trying to accomplish, how prepared and disciplined you are, and how well you execute over time.

Now this brings me to a somewhat vexing problem and the reason I’m sharing this. I could swear there’s a good argument somewhere as to why EV is not a very good method for managing a project. However, when I searched for problems or reasons not to use EV, all I could find were lists of where organizations go wrong because they don’t plan properly, they don’t pay attention to detail, or they don’t use tools as they’re designed to be used.

So I have a question, which I am now going to throw out into the aether. Assuming some who read this actually know about, and have experience with, Earned Value Management and maybe one or more of the systems used to facilitate its proper application, are you aware of any reasons NOT to use EVM and, if so, could you point me to a resource or school me on the subject? Thanks.


Who Needs Progress Reports?

Brain in light bulb

Working Out Loud – What a Bright Idea!

I recently posted a little bit about a presentation I gave entitled “The Crowd, The Cloud, and Working Out Loud”. One of the examples I’ve always given when explaining the value of working out loud (sometimes referred to as “Observable Work”) is that of eliminating monthly progress reports. Most anyone who’s had to do these knows how time-consuming they can be and how much of the information meant to be conveyed by them is lost or distorted as it moves up the corporate power structure.

The whole idea of working out loud is to make the things we’re doing more (and more immediately) visible to those who need or can use such information. In this way, less fidelity is lost in translation and useful  information and knowledge are available quicker than with conventional methods, which generally take more than a month before they get filtered, rehashed, and finally communicated.

At any rate, I am currently working on a short introductory paper on the usefulness of an Earned Value Management System (EVMS) and, in doing so, I was searching through some of my old papers, etc. I came across a status report I sent to my managers at what was then called Boeing North American, Inc. – Rocketdyne Division (part of the Boeing Defense & Space Group) on October 1, 1999. Interesting, the subject is “August 1999 Status Report”, so it looks like information lagged even further behind than I have been thinking.

The sections of the report are Accomplishments, Issues, and Performance Improvements. In each of the first two sections there’s some serious stuff being addressed regarding our effort at the time to complete 10 High Pressure Fuel Turbopumps for the Space Shuttle Main Engine. I find it somewhat fascinating to read this stuff after almost 15 years have passed.

However, what really stood out for me is the final entry under Performance Improvements. As I have indicated, I’m not a big fan of status reports . . . and here’s what I had to say in that section:

Probably lots of little things. Nothing significant I can remember. Oh! I’ve started using a 7-Iron again to chip around the greens. I chipped in for a birdie on number 10 at Simi the other day. That was an improvement.

Although I have no specific recollection of writing that bit of important information, I am not surprised. Clearly, I did not take the authoring of status reports any more seriously back then than I do now. Neither should you.


The Crowd, The Cloud, & Working Out Loud

A couple of years ago, in response to a request from the Simi Valley Chamber of Commerce, I conducted (as I recall) twice-monthly seminars on the use of social media for small businesses. They were called “Facebook Fridays” and you’ll never guess what day of the week we held them on. They started out as presentations on various aspects of the technology and the philosophy behind their use. However, after a short while it became clear that people had lots of specific questions they wanted answered. In response, I changed the nature of what I did and started each session off by opening it up to questions.

It worked quite well for nearly a year but, toward the end, attendance dwindled and I grew somewhat weary of doing the necessary preparation and having to show up twice a month. The Chamber found someone else willing to continue the work and I moved on. By that time I was becoming disenchanted with the direction I had chosen to attempt building a useful business and was looking to other areas of endeavor as well.

Recently, I had lunch with the CEO of the Chamber and we decided it would be useful for me to bring back what I had done before, the difference being the subject matter would be a little less focused on marketing and a lot more focused on business model, business process, technology, and cultural transformation. Today was the first of what I hope will be many such events.

I used a vehicle I have not used before to conduct this 50 minute webinar – Google Hangouts on Air. I’m not sure it’s the best way to conduct something like this, but viewership is unlimited and the session is both recorded and automatically placed on my YouTube Channel. I’m embedding the session below. This really was somewhat of an experiment and the subject was quite broad. I’d love to get some feedback. Don’t be shy now.